Ramona Mifflin
St. Cloud
Summary
Dynamic Car Sales Associate with a proven track record at Subaru, I was the Love Promise Champion of the store that helps to build and excel in relationship building and customer and community service. Skilled in negotiation and sales conversion, I consistently achieved high customer satisfaction through personalized recommendations and effective follow-ups, fostering loyalty and repeat business. Proficient in CRM tools, I drive results while ensuring a seamless buying experience.
Overview
5
5
years of professional experience
Work History
Car Sales Associate
St Cloud Subaru
06.2021 - 11.2024
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Assisted in organizing promotional events, attracting new customers and increasing overall sales volume.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
Car Sales Associate
Hyundai Motors
06.2020 - 06.2021
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Medical Coding and Billing Specialist
Meduit
08.2019 - 06.2020
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Contributed to team success by actively participating in staff meetings, offering insights into improving workflows within the department.
Education
Associate of Science - Health Information Management Technology
St Cloud Technical Community
Saint Cloud, MN08-2020
Skills
- Goal oriented
- Strong negotiation
- Customer service
- Friendly and enthusiastic
- Team collaboration
- Verbal and written communication
- Relationship building
- Sales conversion
- Appointment scheduling
- Follow-up skills
- Documentation and reporting
- Persuasive communication style
- Persuasion techniques
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved customer issues which led to 5 Star Reviews and customer satisfaction
- Achieved Love Promise Champion Title through effectively helping keep customer satisfaction and at an all time high.
Timeline
Car Sales Associate
St Cloud Subaru
06.2021 - 11.2024
Car Sales Associate
Hyundai Motors
06.2020 - 06.2021
Medical Coding and Billing Specialist
Meduit
08.2019 - 06.2020
Associate of Science - Health Information Management Technology
St Cloud Technical Community
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