RANDI CLAIBORNE
Paul
Summary
Efficient professional with 9.5 years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Visiting Angles
Little Canada, MN
01.2026 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, grooming, and mobility support.
- Monitored client health conditions and reported changes to medical professionals promptly.
- Developed personalized care plans based on individual client needs and preferences.
Banker Customer Service Representative
U.S. Bank
Saint Paul, MN
05.2023 - 10.2024
- Assisting customer with all questions regarding their accounts. While providing upmost customer service.
- Assisting with making legal name changes as well as adding additional signers on accounts
- Assisting with online banking problems, including set ups, access issues, or general questions
- Submitting research request and giving updated status on research request previously submitted.
Shift Manager
Dominos
Saint Paul, MN
06.2022 - 05.2023
- Weekly scheduling of employee’s including taking in requested time off assuring all shifts were covered.
- Dispatching Drivers and delegating staff on tasks needing to be attended to.
- Managing any complaints via instore or through emails assuring satisfied customers.
- Entering data obtained from the day as well as all inventory being accounted for and making money deposits.
Sr Specialist Customer Service Representative
Securian Financial
Saint Paul, MN
06.2020 - 04.2022
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Correspond with insured or agent to obtain information or inform them account status or changes.
Personal Care Assistant
Visiting angels
Little Canada, MN
04.2020 - 03.2021
- Assisting clients with daily hygiene including bathing, dental care, and toileting.
- Assisting with light house cleaning laundry, and grocery shopping.
- Providing companionship and comfort for clients and their families, while promoting independency.
- Medication reminders as well as detail record keeping of daily progress and any mood swings that might have occurred for RN.
Collector
Total Customer Service
Burnsville, MN
10.2014 - 06.2020
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Receive payments and post amounts paid to customer accounts.
Education
General Studies
Anoka Community College
Anoka, MN06-2010
Skills
- Proficient in Outlook, Micro Soft
- Word, as well as Excel
- Complex Problem Solving
- Active listening Customer Service and Social
- Perceptiveness
- Judgment and Decision Making, as well as Time Management
Timeline
Personal Care Assistant
Visiting Angles
01.2026 - Current
Banker Customer Service Representative
U.S. Bank
05.2023 - 10.2024
Shift Manager
Dominos
06.2022 - 05.2023
Sr Specialist Customer Service Representative
Securian Financial
06.2020 - 04.2022
Personal Care Assistant
Visiting angels
04.2020 - 03.2021
Collector
Total Customer Service
10.2014 - 06.2020
General Studies
Anoka Community College