Randi Jackson
Minneapolis
Summary
Dynamic Shift Manager with a proven track record at Buffalo Wild Wings, excelling in customer service and employee training. Enhanced team performance through effective delegation and problem-solving, while ensuring adherence to safety protocols. Skilled in cash handling and decision-making, contributing to a safer and more efficient work environment.
Overview
3
3
years of professional experience
Work History
Shift Manager
03.2023 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Package Handler
FedEx
05.2022 - 07.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Package Handler
Amazon
02.2020 - 07.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Education
No Degree - General Studies
Quora Education Center
Minneapolis, MN06-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
03.2023 - 08.2023
Package Handler
FedEx
05.2022 - 07.2022
Package Handler
Amazon
02.2020 - 07.2020
No Degree - General Studies
Quora Education Center
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