Summary
Work History
Education
Skills
Timeline
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Amber Wodarz

Crosby

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a management role.

Work History

Customer Service Representative

Hirshfield's
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Hotel Manager

Country Inn Deerwood
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.

Bartender

Bridge Tavern
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Gas Station Manager

Clark Gas Station
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
  • Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
  • Enhanced customer loyalty and store reputation by implementing customer feedback system, addressing concerns promptly.

Education

High School Diploma -

Crosby Ironton High School
Crosby, MN
06-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Team development
  • Filing
  • Office equipment proficiency

Timeline

Customer Service Representative

Hirshfield's

Hotel Manager

Country Inn Deerwood

Bartender

Bridge Tavern

Gas Station Manager

Clark Gas Station

High School Diploma -

Crosby Ironton High School

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Amber Wodarz