Raqiya Mohamed
Eden Prairie
Summary
Customer service representative that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Care Access Representative
North Memorial Health Hospital
2023.07 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
Barista
Starbucks
2021.09 - 2023.07
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Front Desk Medical Receptionist
Four Seasons Eyecare
2019.02 - 2021.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative
Stanley Security
2014.08 - 2019.01
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in identifying issues and explained solutions to restore service
- Managed high levels of call flow and responded to 60 technical support needs.
Education
High School Diploma -
Osseo Senior High School
Osseo, MN06.2014
Skills
- Scheduling
- Correspondence Typing
- Computer Proficiency
- Serve Customer Needs
- Customer Satisfaction
Languages
Somali
Native or Bilingual
Timeline
Care Access Representative
North Memorial Health Hospital
2023.07 - Current
Barista
Starbucks
2021.09 - 2023.07
Front Desk Medical Receptionist
Four Seasons Eyecare
2019.02 - 2021.09
Customer Service Representative
Stanley Security
2014.08 - 2019.01
High School Diploma -
Osseo Senior High School
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