Rashaun Brown
Brooklyn Park
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality, accurate, and correct information.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Operations Manager
Sun Country Airlines
05.2021 - Current
- Improved security operations efficiency by implementing new protocols and procedures.
- Reduced response times for security incidents with thorough staff training and resource allocation.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
- Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
- Analyzed trends in security threats to proactively address potential issues before they escalated.
- Coordinated with other departments on joint projects to ensure a cohesive approach to company-wide security efforts.
Manager-in-Training
National Recoveries Inc.
07.2019 - 03.2020
- Maintained call center equipment in good working order to maximize productivity.
- Developed quality employees within call center to take over leadership positions.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with team members to improve performance and implement training updates.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Supervised 10 Solution Team Members in providing excellent customer service to callers requiring assistance for repayment options.
Debt Collector
National Recoveries Inc.
10.2016 - 03.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Maintained high volume of calls to meet demands of busy group.
Quality Improvement Specialist
National Recoveries Inc.
01.2017 - 06.2019
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Service Advisor
Rudy Luther Toyota
03.2013 - 04.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Front Desk Receptionist
Country Inns & Suites By Carlson
02.2012 - 06.2013
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Education
High School Diploma -
Richfield Senior High School
Richfield, MN06.2013
Skills
- Team building
- Strategic Planning
- Staff Management
Certification
NREMT - Emergency Medical Technician
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
Timeline
Security Operations Manager
Sun Country Airlines
05.2021 - Current
Manager-in-Training
National Recoveries Inc.
07.2019 - 03.2020
Quality Improvement Specialist
National Recoveries Inc.
01.2017 - 06.2019
Debt Collector
National Recoveries Inc.
10.2016 - 03.2020
Service Advisor
Rudy Luther Toyota
03.2013 - 04.2015
Front Desk Receptionist
Country Inns & Suites By Carlson
02.2012 - 06.2013
High School Diploma -
Richfield Senior High School
NREMT - Emergency Medical Technician
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
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