Raven Jenkins
Coon Rapids
Summary
Dynamic phlebotomist with proven expertise at Quest Diagnostic Center, excelling in venipuncture and specimen handling. Recognized for enhancing patient comfort through compassionate care and effective communication. Committed to maintaining HIPAA compliance and ensuring accurate documentation, contributing to streamlined workflows and improved patient outcomes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Quest Diagnostic Center
Coon Rapids, MN
05.2024 - 2026
- Assisted with specimen collection to ensure accurate and timely processing.
- Learned and adhered to safety protocols for blood draw procedures.
- Maintained cleanliness and organization of phlebotomy equipment and work areas.
- Supported patient comfort during blood collection by providing clear instructions.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to streamline patient flow during venipuncture sessions.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Patient Care Technician
Abbott Hospital
Mpls
10.2021 - 07.2023
- Provided direct patient care, assisting with daily activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare teams to ensure coordinated patient treatment plans.
- Assisted in maintaining clean and organized patient environments to enhance safety and comfort.
- Trained new staff on patient care protocols and best practices for efficiency.
- Developed educational materials for patients regarding health management and recovery processes.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Line Leader
Minco Technology Labs
Mn
01.2016 - 09.2021
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Mentored team members, fostering skill development and operational efficiency.
- Implemented process improvements that enhanced production workflows and reduced downtime.
- Coordinated resource allocation, optimizing team performance and output consistency.
- Analyzed workflow metrics to identify areas for improvement and drive operational excellence.
- Facilitated effective communication between departments to streamline project execution.
- Led training sessions on equipment usage and safety protocols for new staff members.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
- Conducted ongoing evaluations of employee performance, identifying areas for growth and providing support as needed.
Education
Certificate - Phlebotomy
Phlebotomy Specialist
Roseville, MNHigh School Diploma - Diploma
Whitney
Chicago, IL06.2001
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Butterfly needle technique
- Patient confidentiality
- Specimen labeling procedures
- Blood culture collection
- Data entry
- Paperwork processing
Timeline
Phlebotomist
Quest Diagnostic Center
05.2024 - 2026
Patient Care Technician
Abbott Hospital
10.2021 - 07.2023
Line Leader
Minco Technology Labs
01.2016 - 09.2021
Certificate - Phlebotomy
Phlebotomy Specialist
High School Diploma - Diploma
Whitney