Raymond Ortiz
Minneapolis
Summary
Strategic leader with expertise in supply chain management, customer success, and operations within distribution and logistics. Led cross-functional teams to enhance value realization and drive continuous improvement. Specializes in supply chain solutions, inventory management, and project delivery, with a focus on stakeholder engagement and customer retention. Influenced change to optimize business outcomes and enhance client satisfaction.
Overview
14
14
years of professional experience
Work History
Director - Supply Chain Optimization
PS Solutions Group
07.2025 - Current
- Delivered targeted process redesigns within distribution and fulfillment operations, elevating productivity, enhancing picking efficiency by 40%, and improving customer satisfaction metrics.
- Designed and implemented inventory management and cycle count programs, enabling clients to boost inventory turnover by up to 30% and reduce excess inventory and carrying costs.
- Led warehouse optimization initiatives that improved inventory accuracy, reduced stock discrepancies by 15%, and accelerated order fulfillment for clients across multiple industries.
- Assessed clients’ operational workflows and deployed automation solutions, resulting in increased data accuracy and reduction of manual processing effort by 25%.
- Collaborated cross-functionally with client teams to develop actionable project roadmaps, integrating current state assessments and root cause analysis to achieve sustainable improvements and measurable ROI.
- Conducted comprehensive data analyses to uncover trends and inefficiencies, empowering clients to make informed supply chain decisions and enhancing executive reporting and continuous improvement initiatives.
- Mentored client stakeholders on governance, KPIs, and best-in-class supply chain practices, fostering knowledge sharing and ongoing performance monitoring to realize sustained value.
Materials Flow Manager
Det-Tronics
Bloomington
07.2024 - 07.2025
- Directed all aspects of material flow, from receiving and storage, through inventory management, and delivery to production, ensuring uninterrupted manufacturing and optimized material availability across the facility.
- Built and led a high-performance team, driving consistent improvements in inventory accuracy above 99% through robust cycle count programs, data-driven root cause analysis, and ongoing coaching and professional development.
- Acted as the primary escalation point for client-facing issues involving material flow, leading negotiations and partnering with both internal teams and customers to deliver mutually beneficial problem resolutions.
- Participated as a business lead in new system and technology rollouts, collaborating with IT and production to drive adaptation, ensure data integrity, and deliver process improvements that supported company growth.
- Oversaw key warehouse and material handling metrics such as on-hand accuracy, picking efficiency, and replenishment speed to identify trends, launch corrective actions, and drive sustained operational gains.
- Served as primary partner to Supply Chain teams, controlling workflow, improving capacity utilization, and prioritizing divisional objectives.
- Led and mentored teams through Kaizen events and continuous improvement projects using lean and Six Sigma tools to eliminate bottlenecks, streamline processes, and achieve cost and time savings for the business.
Director of 3PL Operations and Customer Relations
SBS Group of Companies
Saint Paul
07.2018 - 07.2024
- Oversaw end-to-end operations and customer relations across multiple 3PL facilities nationwide, ensuring consistent service delivery, operational alignment, and performance excellence at all locations.
- Led cross-functional teams supporting domestic transportation and logistics, optimizing workflows and capacity at several US sites to achieve above-average on-time delivery rates and enhance overall client satisfaction.
- Built and sustained strong relationships with enterprise clients in distribution and logistics, serving as a strategic partner and trusted advisor on projects that spanned regional and national accounts.
- Directed the onboarding and integration of high-value clients across different facilities, implementing structured feedback loops and tailored account management processes to maximize retention and service quality.
- Negotiated new and renewal contracts for transportation, warehousing, and 3PL services, collaborating with internal teams to identify, develop, and secure upsell and expansion opportunities across the organization.
- Developed scalable operational policies, procedures, and performance standards adopted across multiple US sites, driving process consistency, service excellence, and positive customer health metrics.
- Delivered actionable financial, operational, and customer service metrics through robust data analysis, enabling executive reporting, strategic decision-making, and continuous improvement at the facility and enterprise levels.
- Directed international shipping operations, coordinating export logistics, customs documentation, and compliance to ensure timely delivery of goods to overseas customers while optimizing freight costs and transit times.
- Led facility teams in implementing process improvements that increased throughput by 30% and reduced inventory discrepancies by 40%, driving gains in productivity and accuracy.
- Coordinated operational resources and schedules across sites, optimizing labor and equipment usage to maintain efficient, cost-effective service delivery throughout the business.
Inventory and Purchasing Manager
RBW
Brooklyn
10.2016 - 05.2018
- Managed vendor negotiations, purchase orders, and inventory control to support efficient supply chain operations.
- Partnered with trade compliance and logistics teams to ensure accurate customs documentation and timely international shipments.
- Developed reporting and KPIs to monitor program objectives and support continuous improvement aligned with customer needs.
Warehouse Program Manager
SBS Group of Companies
Shakopee
06.2015 - 07.2016
- Led team training, operational standards implementation, and coordination of logistics for warehouse programs.
- Created key performance indicator reports and developed evaluation methods to improve program strength.
Production Inventory Control Manager
Phillips & Temro Industries
Eden Prairie
01.2012 - 06.2015
- Developed and implemented inventory control procedures resulting in a 10% stock level reduction.
- Coordinated with logistics and shipping to resolve product availability issues and reconcile inventory discrepancies.
- Conducted regular audits to ensure compliance with company policies.
Education
Bachelor of Science - Logistics, Materials and Supply Chain Management
University of South Florida
Sarasota, FL08-2011
Associate in Arts (A.A.) - General Studies with Focus in Computer Science
State College of Florida
Bradenton, FL08-2007
Skills
- Inventory Management Principles and Systems
- Vendor Relationship & Contract Negotiation
- Cost Reduction Strategies
- Data Analysis
- Project Management & Continuous Improvement
- ERP Systems (SAP, Netsuite, JD Edwards, AS400)
- Advanced Analytical & Problem-Solving
- Cross-Functional Collaboration & Influence
- Team Leadership & Talent Development
- Organizational and Prioritization Skills
- Stakeholder Engagement
- Merchandising & Planning Partnership
References
References available upon request.
Timeline
Director - Supply Chain Optimization
PS Solutions Group
07.2025 - Current
Materials Flow Manager
Det-Tronics
07.2024 - 07.2025
Director of 3PL Operations and Customer Relations
SBS Group of Companies
07.2018 - 07.2024
Inventory and Purchasing Manager
RBW
10.2016 - 05.2018
Warehouse Program Manager
SBS Group of Companies
06.2015 - 07.2016
Production Inventory Control Manager
Phillips & Temro Industries
01.2012 - 06.2015
Bachelor of Science - Logistics, Materials and Supply Chain Management
University of South Florida
Associate in Arts (A.A.) - General Studies with Focus in Computer Science
State College of Florida