RayVen Hopkins
Edina
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Medical Appointment Scheduler
Minnesota Urology
04.2024 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
Receptionist
MES Solutions
02.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Baker
Crumbl Cookies
07.2022 - 04.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Interpreter Scheduler
University Language Center
11.2022 - 02.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Data Entry Specialist
SpartanNash
08.2019 - 12.2022
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
Dance Instructor
Dominion Dance Company
08.2008 - 07.2019
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Education
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
Minneapolis, MN05-2023
High School Diploma -
Washburn High School
Minneapolis, MN06-2016
Skills
- Strong organization
- Data entry proficiency
- Patient confidentiality
- Calendar management
- Healthcare software
- File preparation
- Multi-line telephone system control
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
Timeline
Medical Appointment Scheduler
Minnesota Urology
04.2024 - Current
Receptionist
MES Solutions
02.2023 - 04.2024
Interpreter Scheduler
University Language Center
11.2022 - 02.2023
Baker
Crumbl Cookies
07.2022 - 04.2024
Data Entry Specialist
SpartanNash
08.2019 - 12.2022
Dance Instructor
Dominion Dance Company
08.2008 - 07.2019
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
High School Diploma -
Washburn High School
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