Rayvet Gono
Mound
Summary
Skilled in managing patient interactions and performing administrative tasks in busy medical office environment. Effective at coordinating appointments and managing patient records with accuracy. Seeking to transition into new field leveraging strong organizational and communication skills developed in healthcare setting.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Park Dental
08.2023 - 06.2024
- I provided exceptional customer service as the first point of contact for patients, families, and visitors.
- I scheduled appointments, manage daily calendars, and help ensure smooth patient flow.
- I verified insurance information and assist patients with required documentation.
- I maintained accurate and confidential patient records while following facility and medical protocols.
- I performed a wide range of clerical duties, including answering multi-line phones, checking in patients, and managing front-desk communications.
- I coordinated closely with medical staff, caregivers, and other departments to support patient care and efficient operations.
- I communicated clearly and compassionately with patients and families, helping them navigate processes and understand expectations.
- I served as a reliable resource for staff, offering support with procedures, updates, and administrative needs.
- I help ensured a welcoming, organized, and safe environment for everyone in the facility.
Front Desk Medical Receptionist
Ridgeview Medical Center
07.2024 - 11.2025
- I handle patient registration both in person and over the phone, making sure all details are entered correctly so each patient is properly identified and set up for care.
- I organize and prepare patient information before their visit to help appointments run smoothly.
- I determine and enter the correct guarantor for each patient based on their insurance and account details.
- I welcome patients, visitors, and team members with friendly, professional service and assist them with any front-desk needs.
- I provide patients with required privacy notices, treatment consent forms, and other documentation that must be reviewed and signed.
- I confirm insurance eligibility and benefits using real-time systems, then update patient accounts based on insurer responses to ensure accurate billing.
- I collect payments or copays when needed and connect patients with financial services for additional support.
- I use available tools and workflow systems to complete account updates and keep work queues current.
- I process and coordinate patient requests for medical record releases while protecting confidentiality and following policy.
- I assist with additional administrative responsibilities to support team efficiency and patient care.
Education
No Degree - Radiology
Century College
White Bear Lake, MN06-2030
High School Diploma -
Fridley Highschool
Fridley, MN 06-2023
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Medical Terminology
- Data entry
- Medical records verification
- Adaptable and flexible
- Customer service
- Patient callbacks
- Patient reception management
- Insurance verifications
- Administrative support
- Patient eligibility requirements
- Patient health information Access
- Flexible schedule
- Documentation and recordkeeping
Timeline
Front Desk Medical Receptionist
Ridgeview Medical Center
07.2024 - 11.2025
Patient Care Coordinator
Park Dental
08.2023 - 06.2024
No Degree - Radiology
Century College
High School Diploma -
Fridley Highschool