Rebecca Carlson
Maple Grove
Summary
Compassionate and organized Medical Receptionist with proven abilities in patient care support and team collaboration. Skilled in problem-solving and ensuring compliance with HIPAA guidelines to protect patient confidentiality.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Park Nicollet
Maple Grove
01.2019 - 06.2026
- Coordinated with medical staff to facilitate communication and enhance patient care.
- Processed insurance verification and managed billing inquiries promptly for patients.
- Provided support during patient intake by gathering necessary documentation efficiently.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed patient scheduling and confirmed appointments for efficient clinic operations.
Receptionist
Martha Burns Swimming School
Medina
02.2016 - 04.2019
- Greeted and assisted students and parents upon arrival at the swimming school.
- Managed appointment scheduling for swim lessons and assessments efficiently.
- Provided information about programs, schedules, and safety protocols to visitors.
- Handled inquiries via phone, email, and in-person with professionalism and clarity.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Pharmacy Clerk
Fairview Health Services
Maple Grove
09.2017 - 11.2018
- Processed prescription orders accurately and efficiently for patient safety.
- Managed inventory levels to ensure medication availability and compliance.
- Provided exceptional customer service by answering inquiries and resolving issues.
- Collaborated with healthcare team members to support patient care initiatives.
- Educated patients on medication usage and potential side effects effectively.
- Checked expiration dates on prescription drugs to ensure potency.
- Processed payments from customers using cash registers or other electronic systems.
- Adhered to safety procedures while handling hazardous materials like chemicals used in compounding medications.
Manager
Subway
Plymouth
04.2013 - 10.2017
- Scheduled staff shifts to optimize coverage during peak hours and events.
- Trained and mentored staff on food safety and quality standards.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw inventory management to maintain supply levels and freshness of ingredients.
Education
Associate of Science - Nursing
Rasmussen University
Brooklyn Park, MN06-2013
Skills
- Appointment scheduling
- Medical billing
- Insurance verification
- Electronic health records
- HIPAA compliance
- Patient record management
- Customer relationship management
Timeline
Medical Receptionist
Park Nicollet
01.2019 - 06.2026
Pharmacy Clerk
Fairview Health Services
09.2017 - 11.2018
Receptionist
Martha Burns Swimming School
02.2016 - 04.2019
Manager
Subway
04.2013 - 10.2017
Associate of Science - Nursing
Rasmussen University