Rebecca Masters
Summary
Experienced corporate office manager responsible for the oversight of three locations, showcasing exceptional prioritization and multitasking abilities. Transitioned from managing two locations with five employees and two optometrists to a role encompassing three locations, eleven employees, and three optometrists. Strong track record of effectively handling increased operational demands.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Corporate Office Manager/CPO Technician
Eye Clinic North
04.2007 - Current
- Coordinated office operations to enhance efficiency and workflow management.
- Streamlined appointment scheduling process, leading to improved accessibility for both new and existing patients seeking eye care services. Improved patient flow and satisfaction rates.
- Managed daily operations of three busy healthcare office environments.
- Performed human resources functions including recruitment, onboarding, benefits administration, and employee relations.
- Trained and mentored junior staff on administrative procedures and best practices.
- Enhanced employee productivity by providing ongoing training programs and performance evaluations.
- Resolved sensitive situations by effectively mediating staff conflicts.
- Facilitated communication between physicians, staff, and patients effectively.
- Ensured compliance by accurately filing monthly, quarterly, and yearly tax documents.
- Oversaw payroll tax processing to ensure timely compliance.
- Assigned tasks to the most qualified employee.
- Performed data entry of customer orders into the Compulink software.
- Delegated assignments to the Administrative Assistant.
- Supported subordinates in their tasks to enhance productivity and address difficulties.
- Researched and prepared reports required by management or governmental agencies.
- Computed balances, totals or commissions to support accounting team.
- Provided technical support to clinical staff with regards to medical equipment operations, login support to Compulink and Provider portals.
- Processed accounts payable, patient billing, and receivable transactions accurately and efficiently.
- Billed and tracked insurance claims to over 15 different insurance entities.
- Conducted patient pre-examinations, including vision testing, medical history documentation, conducted accurate diagnostic tests.
- Developed strong rapport with patients through attentive listening skills, compassionate communication and professional demeanor during appointments.
Provider Services Representative
BlueCross BlueShield of Minnesota
04.2004 - 04.2007
- Cultivated strong relationships with network providers by responding promptly to inquiries and addressing issues effectively.
- Instructed providers on billing procedures, coding guidelines, and reimbursement policies to improve claim submission accuracy.
- Resolved inquiries and issues to enhance customer satisfaction and strengthen provider trust.
Skills
- Office management
- Human resources management
- Payroll processing
- Human resources
- Financial reporting
- Microsoft Office proficiency
- Customer service
- Staff development and training
- Customer service excellence
Certification
Certified Paraoptometric Technician
Timeline
Corporate Office Manager/CPO Technician
Eye Clinic North
04.2007 - Current
Provider Services Representative
BlueCross BlueShield of Minnesota
04.2004 - 04.2007