Rebecca Merriweather

• Assisted customers with account inquiries, ensuring accurate information delivery.
• Answered customer inquiries regarding bank products and services.
• Processed customer transactions efficiently in a fast-paced environment.
• Maintained cash drawer with precise cash handling and reconciliation.
• Investigated fraudulent transactions through analysis tools and customer reports.
• Reviewed account activity to detect suspicious behavior and potential fraud.
• Gathered and analyzed customer data to support fraud investigations.
• Resolved disputes between customers and banks regarding questionable transactions.
• Prepared detailed reports of findings related to suspected fraud for management review.

Reconciled bank statements monthly, identifying discrepancies and resolving issues efficiently.

• Conducted monthly financial audits, improving process efficiency and ensuring accurate reporting.
• Developed detailed financial reports for management review, facilitating informed decision-making.
• Provided timely support during audits by supplying accurate documentation upon request.
• Processed transactions accurately, ensuring compliance in cash handling and record-keeping.
• Managed customer and vendor correspondence, facilitating timely resolution of inquiries.
• Assisted clients with account inquiries, providing exceptional service to foster client satisfaction.
• Maintained confidentiality and protected sensitive financial information to establish client trust.

• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Adhered to predetermined behavior and academic plans and collaborated on adjustments.
• Monitored student classroom and outdoors activities to promote student safety.
• Monitored student performance and provided actionable feedback to enhance instructional strategies.
• Provided support during classes, group lessons, and classroom activities.
• Tracked student behavior to identify trends and support needs. and administered discipline.
• Collaborated with special education staff to implement tailored accommodations for students with disabilities, facilitating their academic success.
• Assisted students with special needs, cultivating an inclusive environment that enhanced engagement and participation.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Monitored and reported suspicious activity in line with bank security policies.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained accurate records of customer transactions in line with bank procedures.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Cross-sold credit cards, loans and other bank products.

• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supervised students on field trips for safety and proper behavior in public settings.
• Graded and provided feedback on assignments.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Helped teachers manage bus loading and unloading.