Rebecca Miner

• Assist patients with scheduling appointments as needed.
• Handle insurance verification efficiently, utilizing thorough understanding of coverage plans to provide accurate information.
• Develop strong relationships with patients and family members through personalized service.
• Ensure adherence to HIPAA regulations while managing sensitive patient data throughout daily tasks.
• Maintain detailed knowledge of company policies, procedures, and services to confidently answer customer inquiries.
• Provide exceptional support to patients, ensuring all needs were met within a timely manner.
• Facilitate communication between patients and various departments and staff.

Co-own and operate a successful interior remodeling and space organization company.

• Visit prospective clients and gain understanding of their needs

• Assist on providing detailed estimates and invoicing

• Assist in scheduling and communicating with the clients throughout the entire process

• Assist on the physical labor of the job: painting, flooring, millwork, closet installation, and home organization

• Maintained a clean, and organized Salon environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in training of new employees to maintain positive Customer Experience

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.