Rebecca Ziegler
Litchfield
Summary
Dedicated Eligibility Worker with nearly 20 years of experience in assessing client eligibility for public assistance programs. Utilizes analytical skills to evaluate documentation and ensure program compliance. Track record of effective communication and client support, contributing to successful outcomes in service delivery.
Overview
20
20
years of professional experience
Work History
Eligibility Worker
Meeker County Health and Human Services
Litchfield, MN
09.2013 - Current
- Assess client eligibility for various health and human services programs.
- Conduct interview to gather detailed information for case evaluations and to explain available benefits
- Process applications and documentation to ensure compliance with regulations, using precise detail for accuracy, completeness and adherence to guidelines.
- Coordinate with community resources to facilitate client access to necessary services.
- Train and mentor junior staff in policies, procedures, client communication and service delivery. Maintain mentor access in MAXIS, MEC2 and METS.
- Analyze policy changes to update internal guidelines and maintain program integrity.
- Support colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Manage processing of financial assistance benefits applications and renewals for MFIP, DWP, SNAP, Child Care Assistance, Medical Assistance in MAXIS and METS, IV-E foster care, kinship assistance and adoption assistance.
- Communicated with Social Work Staff to determine eligibility for disability / waiver services in ISDS system.
Eligibility Worker
McLeod County Health and Human Services
Glencoe, MN
08.2006 - 08.2013
- Assessed client eligibility for various health and human services programs.
- Conducted interviews to gather detailed information for case evaluations and to explain available benefits
- Processed applications and documentation to ensure compliance with regulations, using precise detail for accuracy, completeness and adherence to guidelines
- Coordinated with community resources to facilitate client access to necessary services
- Analyze policy changes to maintain program integrity
- Manage processing of financial assistance benefits applications and renewals for MFIP, DWP, SNAP, Child Care Assistance, and Medical Assistance.
Education
Bachelor of Arts - Human Development And Family Studies
North Dakota State University
Fargo, ND05-2002
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Confidentiality
- Documentation and paperwork
Timeline
Eligibility Worker
Meeker County Health and Human Services
09.2013 - Current
Eligibility Worker
McLeod County Health and Human Services
08.2006 - 08.2013
Bachelor of Arts - Human Development And Family Studies
North Dakota State University