Rebeccah Watson
Eagan
Summary
Love working with people and being able to provide them with support in any way I can. I enjoy the healthcare industry or other health related areas where I can make a difference.
Overview
14
14
years of professional experience
Work History
Business Assistant
Metro Dentalcare
Eagan
12.2025 - Current
- Coordinated patient scheduling and maintained appointment calendars for dental services.
- Managed office communications and responded to patient inquiries, enhancing overall customer experience.
- Maintained accurate patient records, ensuring compliance with privacy regulations and supporting operational integrity.
- Supported billing processes by processing insurance claims and collecting payments.
- Collaborated with dental staff to streamline patient flow, resulting in improved service delivery.
- Implemented filing systems for easy access to patient information and documentation.
- Handled accounts payable and receivable tasks such as invoicing clients.
- Maintained customer database by entering and updating contact information.
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Responded promptly to emails received from stakeholders both internally and externally.
- Compiled weekly and monthly performance metrics against set targets.
- Provided administrative support to all departments within the company.
- Improved customer satisfaction by promptly resolving conflicts and responding to requests.
- Participated in regular meetings and brainstorming sessions to discuss new ideas, client projects and assignments.
- Performed data entry into various systems including but not limited to CRM, ERP, HRIS systems.
- Answered phones and transferred callers to relevant departments and staff members.
- Responded promptly to customer inquiries via email or phone call.
- Entered invoice and payment information into database, maintaining strict security protocols to minimize unauthorized party access.
Office Coordinator
Southview Design
Mendota Heights
03.2025 - 09.2025
- Entering leads when they call in or submit inquiries online (using Aspire/Pipedrive)
- Managing calendars/conference room scheduling
- Office supplies ordering-maintaining, cleaning, and stocking all office supplies for both office locations
- Inventory management- uniform and supplies inventory of both office locations. Updating uniform inventory into Sortly program to manage stock
- Invoicing-PO creation and receiving invoices to help AP process payments quicker
- Coordinated and facilitated on-site and off-site company events and employee engagement activities to enhance team morale and collaboration
- Managed social media presence by maintaining and posting on LinkedIn, Instagram, Facebook, and YouTube weekly/monthly to support marketing campaigns using tools like Hootsuite and Metasuite
- Supporting staff and executives with office requests
- Managing packages and mail-ingoing and outgoing
- Assisted with onboarding and setup for new hires to streamline integration into the company
- Updated employee records to ensure accuracy in company database.
- Running reporting to help qualify leads
- Proficient in the use of programs such as SAP, Aspire, Pipedrive, Hootesuite, Canva, PicMonkey, Microsoft 365, Sortly, Google Translate
- Coordinating with vendors for events and scheduling lunches.
- Traveling to assist with product/supplies pick ups, event help, and occasional visits to the other office.
HR Administrative Assistant
Prime Therapeutics
Eagan
07.2022 - 01.2025
- Managing calendars for VP, AVP, and Dir of HR Department including scheduling meetings, coordinating events, and emails Maintaining updated employee information
- Invoicing/budgeting/payment tracking Coordinating HR related events (set up, payments, vendor communications)
- Creating purchase orders for HR vendors
- Working with our company foundation on management of documents, coordinating with committees, and helping with events & board meetings coordination/volunteering
- Setting up catered meals for any HR related events including through delivery services such Grub Hub
- Pulling reports and managing spreadsheets/creating spreadsheets
- Proficient with platforms such as Teams and Zoom
- Creating/coordinating events such as happy hours, social events involving virtual games
- Managing the Fun Committee (quarterly events focused on getting people together for socializing and team bonding experiences
- Familiar with most Microsoft programs, SAP, Workday, Google, Visio, Nitro Pro, Concur,etc
- Putting powerpoints together for various different presentations as well as booking conference rooms/setting up tech for meetings.
- Managing an online case/ticket system to help with employee related HR inquiries
- Onboarding set up for new employees
- Expense reports-management of mine as well as others
- Other miscellaneous administrative tasks
Administrative Assistant
Oak Ridge Center
Apple Valley
06.2019 - 07.2022
- Patient check in and co-pay collection
- Managing patient files and documents multitasking, efficient with computers, good with people
- Uploading insurance cards, documents into charts
- Fax/scan documents to other health facilities/doctors/treatment centers
- Triaging calls to appropriate providers or staff
- Handling medications and refill requests
- Insurance credentialing and billing
- Ordering office supplies and other miscellaneous items
- Maintaining PHI under discretion and handling patient reminders, calling both co-pays, and requests for appointment
- Helping maintain office upkeep
- Intakes and other new patient processes
Support Staff Specialist/Admin Assistant
Counseling Care
Burnsville
05.2017 - 06.2019
- Answering phone calls, scheduling, filing paperwork and faxing, intake and insurance, Microsoft programs (creating spreadsheets, brochures, etc), properly handling HIPAA regulations, scanning, and other office related duties.
- There are a lot of areas where I have to be able to multitask and answer more than one call at a time.
- Customer service is a big part of my job and being able to adapt and communicate with people effectively.
Pharmacy Technician/Customer Service Representative
Cub Foods
Lakeville
02.2016 - 05.2017
- I worked in the pharmacy as a technician for a short while and ended up transferring to the front end/ customer service side of Cub Foods.
- I work with customer issues and have skills over the phone and consider myself very much a people person.
Admissions/Data Entry
The College of St Scholastica
Duluth
08.2012 - 12.2015
- I worked imputing data for our students to help them with the application process.
- I also was responsible for making calls to students to answer any questions and provide information about the college.
- I also gave tours of the school and worked in residential life and admissions to help with mailing/scheduling and placing students in their housing for the year.
Cashier
Menards
West St Paul/Hermantown
01.2013 - 10.2013
- Cashier-Handling money and managing till, stocking items, customer service, managing time sheet, and working on any other department related tasks with coworkers.
Education
Psychology -
The College of St Scholastica
12.2015
Diploma - IB (International Baccalaureate)
South St Paul High School
South St Paul06.2012
Skills
- Hardworking
- Multitasking
- Support and advice
- Implementing procedures
- Upgrading processes
- Telehealth
- Continuity of care
- Handling PHI
- Discretion
- Data entry
- Coordinating meetings
- Customer relationship management
- Event coordination
- Document management
- Office communications
- Patient scheduling
- Invoicing procedures
- Reporting capabilities
- Calendar management
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Time management
Languages
English
Timeline
Business Assistant
Metro Dentalcare
12.2025 - Current
Office Coordinator
Southview Design
03.2025 - 09.2025
HR Administrative Assistant
Prime Therapeutics
07.2022 - 01.2025
Administrative Assistant
Oak Ridge Center
06.2019 - 07.2022
Support Staff Specialist/Admin Assistant
Counseling Care
05.2017 - 06.2019
Pharmacy Technician/Customer Service Representative
Cub Foods
02.2016 - 05.2017
Cashier
Menards
01.2013 - 10.2013
Admissions/Data Entry
The College of St Scholastica
08.2012 - 12.2015
Psychology -
The College of St Scholastica
Diploma - IB (International Baccalaureate)
South St Paul High School