Reese Westergreen
2224 Maplewood
Summary
Dedicated Receptionist with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Fury Motors
08.2024 - Current
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered central telephone system and directed calls accordingly.
Shift Leader
Caribou Coffee
04.2021 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
Education
No Degree -
Century College
Saint Paul, MNHigh School Diploma -
North High School
Saint Paul06-2023
Skills
- Positive and professional
- Bookkeeping
- Mail distribution
- Professional demeanor
- Multi-line telephone skills
- Verbal and written communication
- Meticulous and organized
- Cash Handling
Timeline
Receptionist
Fury Motors
08.2024 - Current
Shift Leader
Caribou Coffee
04.2021 - 08.2024
High School Diploma -
North High School
No Degree -
Century College