Regina Smith
Shakopee,MN
Summary
Results-driven, high-energy functional consultant lead who fosters a strong collaborative environment where team members are empowered to work cross-functionally to achieve business goals. Demonstrates competency in business analysis, process optimization, and system implementation. Known for adaptability and reliability, ensuring seamless project execution. Skilled in stakeholder communication, requirements gathering, and change management. Positive, self-motivated leader who leverages multiple resources, such as cross-functional partners, systems, processes, and a strong network to efficiently and successfully produce world-class results.
Overview
17
17
years of professional experience
Work History
Functional Consultant Lead
Wynshop (formerly Mi9 Retail)
01.2015 - 06.2024
- Responsible for leading the implementation of Mi9 Allocation and Wynshop Grocery software package to the client
- Collaborated with appropriate business partners to deliver the product that meets or exceeds the expectations of the client
- Lead client software implementations, ensuring alignment with business needs and system capabilities
- Managed and coached consultants, optimizing resource allocation and enhancing team performance
- Facilitated client design sessions, capturing requirements and guiding towards effective solutions
- Collaborated with cross-functional teams, ensuring seamless integration and client satisfaction
- Resolved system issues post-launch, maintaining high client satisfaction and operational efficiency
- Partnered with project managers and technical consultants for client discovery
- Articulated business requirements to cross-functional teams, ensuring alignment with software capabilities
- Developed creative solutions for client needs, balancing business requirements with software constraints
- Created and maintain training materials and documentation
- Managed client projects from inception to completion
- Resolved system issues and support post-launch operations, driving client satisfaction and success
- Guided clients towards future-proof solutions, anticipating potential challenges
- Collaborated on documentation improvements and online help resources
Business Solution Consultant
Quantum Retail Technology, Inc.
01.2012 - 01.2015
- Led the implementation of Quantum's software package
- Partnered with Project Manager to design overall solution architecture and implementation approach to meet client business objectives, scope, deliverables, and timelines
- Facilitated client business workshops to identify, capture, and prioritize business requirements
- Managed Business Requirement document
- Articulated business requirements to product, technical, development, and QA teams to ensure client requirements align with software capabilities
- Wrote user business stories, use cases, and test cases and mapped them to the client’s business requirements
- Co-led training, testing, change management, and rollout support for client
- Resolved client system issues and assisted support team in resolving post-go-live issues
- Progressed from being new to Quantum without any formal training to becoming the primary business solution provider for a complex and challenging client; with three divisions, 20 countries, 3,500+ stores, and $7B in revenue
Demand Planning Manager (Merchandise Planning)
Best Buy Co., Inc.
01.2007 - 01.2012
- Managed $200M+ of inventory across multiple home theater businesses that produced a reduction of Ending Inventory, a reduction in At-Risk/End of Life, and improved Turnover
- Developed and fostered partnerships with key cross-functional partners to accomplish business goals
- Generated yearly and monthly finance and supply chain budgets to achieve inventory and supply chain metrics
- Partnered with Demand Planning, Merchants, Logistic team, and Vendors, to successfully execute key national launches
- Coached, mentored, and developed 25 direct reports that resulted in numerous promotions
- Engaged in talent recruitment, hiring, quarterly team talent assessments
Education
Some College (No Degree) - Economics
Normandale Community College
Richfield, MNSkills
- Software implementation
- Business process analysis
- Requirements gathering
- Stakeholder management
- User training
- System testing
- Continuous improvement
- Relationship building
- Adaptability and flexibility
- Effective communication
- Attention to detail
- Teamwork and collaboration
- Solution design
Leadership Experience
- Active participant on Analyst of the Year Award Committee.
- Completed Lean Six Sigma White Belt training.
- Completed Leadership training.
- Active participant with B.E.N. (Black Employee Network).
- Served as the B.E.N. Secretary FY 2004.
- Served as the Chair for the Network Strategy Committee FY 2004-2005.
- Served as the Chair for the Events Committee FY 2004-2006.
- Participated in volunteer activities such as Habitat for Humanity, Boys and Girls Club, E-mentoring and Special Olympics.
Timeline
Functional Consultant Lead
Wynshop (formerly Mi9 Retail)
01.2015 - 06.2024
Business Solution Consultant
Quantum Retail Technology, Inc.
01.2012 - 01.2015
Demand Planning Manager (Merchandise Planning)
Best Buy Co., Inc.
01.2007 - 01.2012
Some College (No Degree) - Economics
Normandale Community College
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