Reign Allen-Knight
North Saint Paul
Summary
Versatile and highly motivational with a background in the military, specializing in the maintenance and repair of wheeled vehicles. Proven ability to troubleshoot and resolve mechanical issues efficiently. Alongside hands-on technical expertise, I bring strong customer service and retail experience, ensuring excellent communication and support for clients. Committed to delivering high-quality work and fostering positive relationships in fast-paced environments. Ready to leverage my blend of all-around technical and interpersonal skills to contribute exceptionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floral Assistant
Bachman's
North Saint Paul
04.2025 - Current
- Utilized strong time management skills to balance tasks during busy holiday seasons, effectively meeting customer expectations.
- Assist customers seeking advice on flower selection for various occasions.
- Managed daily store operations including opening/closing procedures, watering plants for the day, cash handling, and housekeeping tasks for an organized workspace.
- Educated customers about proper flower care techniques to extend the life of their purchases and enhance overall satisfaction.
- Designed custom bouquets for walk-in customers that exceeded expectations while being conscious of the work flow.
- Take calls from customers and proactively make sure their questions or concerns are met, setting them up for success.
- Fulfill order processing over the phone or in person, accurately taking and fulfilling orders in a timely manner.
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
National Guardsmen
Minnesota Army National Guard
12.2022 - Current
- Proficient in diagnosing and preparing various wheeled vehicles.
- Experience with maintenance management systems and repair manuals.
- Familiarity with electrical, hydraulic, and fuel systems of various vehicles.
- Managed and executed military operations in high-stress environments.
- Supervised and trained team members on various tasks and protocols.
- Communicated effectively with superiors, peers, and subordinates to ensure mission success.
- Adhered to strict regulations and protocols to ensure safety and security at all times.
- Learned and utilized the fundamentals of teamwork, leadership, safety, and quality control.
Customer Service Analyst
Mister Car Wash
North Saint Paul
10.2024 - 12.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Cultivated customer loyalty, promoted repeat business through memberships.
- Provided information regarding charge accounts and loyalty programs.
- Proactively anticipated potential customer concerns, developing strategies to address them before they escalated into larger issues.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and watching for any hazardous conditions
Kitchen Cook
Raising Canes
04.2024 - 08.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier/Deli Clerk
Hy-Vee
06.2021 - 06.2023
- Prepared and served deli meats, cheeses, salads, and sandwiches to customers
- Maintained cleanliness and organization of product display cases.
- Weighed, packaged, and labeled deli products according to customer specifications
- Operated deli equipment such as slicers, ovens, and fryers in a safe and efficient manner
- Resolve customer complaints
- Provided excellent customer service in a fast and efficient manner, while maintaining company required accuracy
Education
High School / GED -
North High School
St. Paul, Minnesota06.2023
Skills
- Customer Service
- Product Knowledge
- Cash Handling
- Machine Operation
- Maintenance Procedures
- Feedback Delivery
- Effective verbal and written Communication
- Strategic Planning
Certification
Section 609 Refrigerant Recovery, Recycling, and Handling for Motor Vehicle Air Conditioning, 01/01/24
Timeline
Floral Assistant
Bachman's
04.2025 - Current
Customer Service Analyst
Mister Car Wash
10.2024 - 12.2024
Kitchen Cook
Raising Canes
04.2024 - 08.2024
National Guardsmen
Minnesota Army National Guard
12.2022 - Current
Cashier/Deli Clerk
Hy-Vee
06.2021 - 06.2023
High School / GED -
North High School