Ren LaCourse
Belle Plaine
Summary
Ren is a dynamic employee, with a passion for creating fun experiences and engaging with customers. They are a natural leader, excelling in customer service, and problem resolution. They are constantly ready to support, as well as coach team members, with the final goal being to enhance guest experiences. Ren is known for their adaptability and positive attitude, constantly creating welcoming environments for both customers and team members alike.
Overview
7
7
years of professional experience
Work History
Manager
Barnes & Noble
11.2020 - Current
- Engages with customers in a friendly, enthusiastic way. Using years of experience in customer service, often trains new employees, or new key holders to give guests the best possible experience at the store.
- Manages a large team, working to support booksellers and baristas in the best possible way.
- Spends everyday completing diverse tasks, including shelving, completing transactions at the register, working as a barista in the cafe, and creating a welcoming and positive experience for customers.
- Works to actively solve problems, with both team members, and customers. Using calm, and direct approaches, expertly diffuses situations, supplying outcomes that best support the needs of customers, or team members.
- Brings a passion for books and collectibles alike, recommending customers the best possible products for their needs.
Sales Associate
Crystal Zones
07.2024 - 12.2024
- Expertly engaged with customers, creating a welcoming experience for every guest.
- Created displays that highlighted products, showcasing the most popular items the shop.
- Constantly studied and grew knowledge on the products, which enabled the ability to have insightful conversations with customers. Passionate and educational conversations gave guests a unique experience, leaving them with a positive impression of the store.
- Handled transactions effectively, while still creating a positive connection with customers, leaving them with a final friendly and fun experience.
Line Cook
Domino's Pizza
02.2020 - 07.2020
- Prepared and cooked menu items, ensuring each item was completed to the company's standards.
- Consistently organized and ensured each workspace was clean and tidy, ready for other team members to best prepare and cook products for customers.
- Efficiently completed transactions, both in person and over the phone. Each conversation was friendly, while still accurately ringing in orders and requests.
Entertainer
Valleyfair Amusement Park
06.2019 - 10.2019
- Engaged with guests, entertaining them with immersive, fun, and enthusiastic performances. Each event, both in costume or as a guide, left guests with positive experiences, enhancing the overall experience of their visit.
- Expertly guided guests, using vast knowledge and quick thinking to recommend the best possible experiences to everyone.
- Completed shows with a positive, exciting energy, collaborating with team members to deliver high energy events for every guest.
- Organized and handled costumes and props, keeping supplies tidy, and ready for other performers.
- Sang, danced, and participated in exciting, immersive shows multiple times a day, engaging in playful antics, creating unique experiences for everyone.
- Expertly handled and engaged with both adults and children, positively working to create fun, and safe shows and events for every guest.
Education
High School Diploma - Musical Theatre
PiM Arts High School
Eden PrairieSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Expectation setting
- Safety procedures
- Coaching and mentoring
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Multitasking
Timeline
Sales Associate
Crystal Zones
07.2024 - 12.2024
Manager
Barnes & Noble
11.2020 - Current
Line Cook
Domino's Pizza
02.2020 - 07.2020
Entertainer
Valleyfair Amusement Park
06.2019 - 10.2019
High School Diploma - Musical Theatre
PiM Arts High School