Renae Robinson
Maple Grove
Summary
Results-driven professional with experience in customer service and retail sales. Skilled in transaction processing and promotional strategies, contributing to improved customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Sales Floor Associate
Nordstrom Rack
Maple Grove
03.2025 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized sales floor by restocking merchandise and ensuring visual appeal.
- Collaborated with team members to enhance customer service experience.
- Processed transactions accurately using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Engaged in training sessions to develop product knowledge and sales techniques.
- Assisted customers with product selection and provided personalized service.
- Maintained organized sales floor by restocking merchandise and arranging displays.
- Processed transactions efficiently at the cash register while ensuring accuracy.
Customer Service Representative
Sagility
06.2024 - 12.2024
- As a customer service representative at a call center 'Sagility' I handled inbound and outbound calls, assisted customers with inquiries, resolved complaints and ensured their satisfaction. I maintained accurate records, collaborated with teams to solve complex issues and met performance goals like call resolution time and customer satisfaction. This role strengthened my communication, problem-solving and multitasking skills.
Education
Associate of Science - Criminal Justice
North Hennepin Community College
Brooklyn Park, MN 08.2025 - 11.2025
Highschool Diploma -
Convent Of Mercy Academy “Alpha “
Jamaica, Kingston, Jamaica Skills
- Sales and upselling techniques
- Customer service
- Transaction processing
- Problem solving
- Retail merchandising expertise
- Promotional strategies
- Cash handling
- Sales expertise
Timeline
Associate of Science - Criminal Justice
North Hennepin Community College
08.2025 - 11.2025
Sales Floor Associate
Nordstrom Rack
03.2025 - Current
Customer Service Representative
Sagility
06.2024 - 12.2024
Highschool Diploma -
Convent Of Mercy Academy “Alpha “