Renata Olivier
Minneapolis
Summary
Experienced and dedicated flight attendant with a passion for delivering exceptional customer service. Demonstrated ability to prioritize passenger safety and comfort, while consistently maintaining a positive and professional demeanor. Skilled in effective communication with diverse individuals and adept at handling challenging situations with grace and efficiency. Committed to ensuring a seamless travel experience through meticulous attention to detail and a strong focus on teamwork.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Skywest
10.2023 - Current
- Explain and demonstrate safety and emergency procedures to passengers prior to takeoff.
- Attend to the needs and requests of all passengers.
- Conduct pre-flight safety checks of cabin emergency equipment, including the safety briefing of passengers and cabin crew.
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Ensured safety and comfort of customers onboard aircraft.
Bartender/Assistant Manager
The Bridge Bar and Sunset Lounge
03.2016 - 12.2022
- Planned drink menus and informed customers about new beverages and specials.
- I took inventory and ordered supplies to ensure the bar and tables are well-stocked.
- Handled cash, credit, and debit card transactions, ensuring charges are accurate, returning correct change to patrons, and balancing the cash register.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Provided excellent customer service, addressing patron needs promptly and courteously.
Server
The Melting Pot
02.2015 - 01.2021
- Served patrons with food and beverages in a positive, friendly manner.
- Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmitted orders to the bar and kitchen, recording patrons' choices and identifying patrons' special dietary needs and special requests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Ged -
Daytona State College
Daytona Beach, Florida 04.2023
Skills
- Excellent organizational skills
- Time management
- Problem solving
- Excellent customer service skills
- Ability to learn new things rapidly, and adapt to new environments
- Ability to remain calm in high-pressure situations
- Safety and Security
- Fluent in Portuguese
Languages
Portuguese
Native or Bilingual
Timeline
Flight Attendant
Skywest
10.2023 - Current
Bartender/Assistant Manager
The Bridge Bar and Sunset Lounge
03.2016 - 12.2022
Server
The Melting Pot
02.2015 - 01.2021
Ged -
Daytona State College
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