Renee Cavalier
Andover,MN
Summary
Proven Customer Service Manager with a track record of resolving issues and ensuring client satisfaction at Liberty Auto Glass. Excelled in fostering relationships and streamlining processes, showcasing problem-solving and Microsoft Excel proficiency. Demonstrated strong financial acumen and time management, enhancing operational efficiency and customer focus.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Liberty Auto Glass
09.2024 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Documented all service records and customer information to foster accuracy.
- Skilled at working independently and collaboratively in a team environment.
Auto Glass Manager
Victory Auto Service and Glass
08.2021 - 09.2024
- Developed strong client relationships through excellent communication, professionalism, and attention to detail in each glass installation project.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Maintained inventory of automotive tools and installation materials.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Developed strong relationships with insurance companies to streamline the claims process for clients.
- Worked closely with finance department to monitor outstanding payments from dealerships, ensuring timely collections.
Accounting Clerk /Call Center Customer Service Representative
Harmon Auto Glass / Rightway Auto Glass
03.2012 - 02.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts payable and receivables and payroll, Using ADP
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Organized and detail-oriented with a strong work ethic.
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
Liberty Auto Glass
09.2024 - Current
Auto Glass Manager
Victory Auto Service and Glass
08.2021 - 09.2024
Accounting Clerk /Call Center Customer Service Representative
Harmon Auto Glass / Rightway Auto Glass
03.2012 - 02.2019
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