Renee Hassel
Northome
Summary
Dynamic banking professional with extensive experience at Deerwood Bank, excelling in relationship building and compliance. Proven leadership in training teams and enhancing customer service, while effectively managing financial transactions. Skilled in cash handling and problem-solving, consistently fostering client loyalty and satisfaction through attentive service and operational excellence.
Overview
16
16
years of professional experience
Work History
Personal Banker II
Deerwood Bank
04.2016 - Current
- Managed customer accounts, ensuring compliance with bank policies and regulations.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Trained and mentored junior staff on banking procedures and customer service excellence.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
Business Owner
Hassel's Hideaway Resort
04.2014 - 02.2019
- Designed and implemented operational strategies to enhance guest experience and satisfaction.
- Managed daily resort operations, ensuring compliance with health and safety regulations.
- Developed marketing campaigns to increase brand awareness and attract new clientele.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Established strong customer relationships through excellent communication and attentive service.
Teller Supervisor
Unity Bank
11.2009 - 03.2014
- Supervised daily operations and ensured compliance with banking regulations.
- Trained and mentored team members to enhance performance and customer service skills.
- Conducted regular audits to assess operational efficiency and identify areas for improvement.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Managed cash handling procedures, maintaining accuracy in balancing cash drawers.
Education
High School Diploma -
Lincoln High School
Thief River Falls, MNSkills
- Banking policies and procedures
- Account maintenance
- Decision-making
- Multitasking Abilities
- Microsoft office
- Teamwork
- Problem-solving
- Leadership skills
- Self motivation
- Customer service
- Cash handling
- Fraud prevention
- Attention to detail
- Relationship building and management
Timeline
Personal Banker II
Deerwood Bank
04.2016 - Current
Business Owner
Hassel's Hideaway Resort
04.2014 - 02.2019
Teller Supervisor
Unity Bank
11.2009 - 03.2014
High School Diploma -
Lincoln High School