Rhiannon Dittel
Shoreview
Summary
Highly skilled Customer Service Administrative Assistant with comprehensive experience in managing customer inquiries, scheduling appointments, and maintaining efficient office operations. Proven ability to handle high-volume tasks with precision and professional care. Strengths include multitasking, problem-solving skills, and adeptness at utilizing customer relationship management software. Significant impact on previous roles includes improved customer satisfaction ratings and streamlined administrative processes.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Administrative Assistant
Curbside Waste
Dayton
05.2024 - 03.2026
- Managed customer inquiries through phone and email communications.
- Processed service requests and maintained accurate records in the system.
- Coordinated schedules for waste collection services with operational teams.
- Resolved customer complaints by providing timely and effective solutions.
- Trained new staff on customer service protocols and software systems.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Provided administrative support to customer service team by preparing documents, scheduling appointments, and responding to emails.
- Answered incoming customer inquiries via phone, email, and chat.
- Performed general office duties such as data entry, photocopying, scanning documents, answering phones.
Leasing Manager
Inland Residential Real Estate, LLC
Maple Grove
08.2022 - 05.2024
- Developed and implemented marketing strategies to attract prospective tenants.
- Conducted property tours and showcased available units to potential renters.
- Reviewed lease agreements and ensured compliance with company policies.
- Trained and mentored junior leasing staff on best practices and procedures.
- Maintained accurate records of tenant applications and leasing documentation.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Received, checked and processed applications for new leases.
- Ensured compliance with all state and local laws regarding fair housing practices.
Education
Park Center High School
Brooklyn Park, MNSkills
- Customer relationship management
- Data entry
- Scheduling coordination
- Complaint resolution
- Office administration
- Effective communication
- Problem solving
- File management
- Adaptability to change
Timeline
Customer Service Administrative Assistant
Curbside Waste
05.2024 - 03.2026
Leasing Manager
Inland Residential Real Estate, LLC
08.2022 - 05.2024
Park Center High School