Rhonda Juetten

Foreston

Summary

Positive and committed individual with high personal standards and a focus on delivering quality work efficiently. Confident in ability to contribute effectively and be a valuable asset to your facility.

Overview

years of professional experience

Work History

Chief Court Clerk

Mille Lacs Band Tribal Court

08.2023 - Current

Processing of court records in accordance with established procedures/guidelines and understanding how to prioritize.
Set up new cases and prepare and process Court documents.
Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Provided assistance to attorneys and court personnel
Maintained court dockets and updated disposition of cases after court hearings and trials.
Increased court efficiency by processing legal documents and maintaining accurate case records.
Managed confidential information securely, upholding the integrity of the court system.
Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Prepared court documents for signature and filing in alignment with established protocols to support compliance.
Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Examined legal documents submitted to courts for adherence to laws and court procedures.
Promoted transparency within the judicial system by accurately entering case details into electronic databases.
Improved workflow efficiency through regular review and updating of internal policies related to court clerk duties.
Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
Enhanced communication between legal professionals by promptly distributing correspondence and case updates.
Researched case law and legal documents to support judicial decisions.
Streamlined intake procedures for new cases, allowing faster assignment to appropriate judicial personnel.
Supported courtroom proceedings, ensuring all necessary documentation was prepared and accessible.
Facilitated smoother court proceedings by efficiently scheduling and managing court calendars.
Trained new clerks on court procedures, elevating overall departmental knowledge and performance.
Optimized case flow and reduced backlog with strategic case assignment protocols.
Addressed and resolved public inquiries, providing timely and accurate information on court processes.
Performed routine data entry or document management.
Responded to requests for information from public, other municipalities or state and federal legislative offices.
Typed meeting minutes and distributed to appropriate officials or staff members.

Executive Assistant

Attain Home Care

04.2018 - 08.2023

Overseeing and communicating with 80+ PCAs.
Performed employee reviews.
Performed background checks through NETstudy for DHS.
Setup client Meet and Greets.
Setup intake appointments for clients with RNs.
Gather and organize state required paperwork to ensure compliance.
Check timesheets for accuracy. Quickbooks payroll including weekly state and federal taxes.
Ensure invoices were paid on time.
Check client eligibility thru MNITS. Bill PCA hours thru MNITS and other insurances.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Advertised job openings, scheduled interviews. Onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Contributed to policy updates, researching regulations to ensure company compliance.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Office Manager

Interventional Pain & Physical Medicine Clinic

03.2011 - 03.2018

Transcribe meeting minutes and medical reports for healthcare providers and data entry for nurses.
Making sure providers schedules are filled.
Responsible for the oversight and management of busy front desk, greeting patients, ensuring appropriate forms are obtained when patient arrives, answering incoming calls and transferring calls to appropriate department, and scheduled appointments.
Skilled at receiving and processing payments. Petty cash management.
Sorts, posts and distribute mail.
Coordinate referrals from outside facilities.
Scan and post records. Receiving requests and helping patients gather health record documentation.
Verify insurance.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.

Unit Coordinator/Float

St. Cloud Medical Group

05.2002 - 02.2011

Data entry/transcription of accurate reports in a timely manner.
Intake office including administration and registration of incoming patients and insurance verification.
Busy front desk receptionist including receiving/transferring calls from patients and other agencies, scheduled appointments or patient crises.
Communication support among all physicians and nursing staff.
Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
Demonstrated adaptability and resilience by providing support during periods of staff shortages, ensuring continuity of care for all patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Associate of Arts - Office Technology-Administrative/Transcription

St. Cloud Technical College

St. Cloud, MN

Skills

Extensive transferable skills developed over two decades
Goal-oriented professional
Self-motivated and team-oriented
Self-motivated educator
Understanding of privacy regulations
Skilled in Microsoft Office applications
Proficient in operating office technology
Strong customer service abilities
Skilled in multitasking and deadline management
Effective organizational skills

Detail-oriented data management
Familiarity with judicial processes
Document editing
Problem-solving abilities
Reliability
Active listening
Professionalism
Conflict resolution
Office administration

Timeline