Richard Deonarian

Making sure customer vehicles get in the shop on time and to the right technicians.

Pushing all my technicians to reach and exceed 40hours while also providing training and opportunities to better there skills by providing a variety of tickets.

Communicating with advisors on repair time and wait time and creating a bridge between tech and advisor.

Provided a streamline process for getting used cars reconed quickly and efficiently while maintaining quality.

Accurately providing estimates to the used car managers with detailed descriptions on repairs.

• Provided exceptional service by guiding customers through appointment scheduling and service recommendations.
• Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty to the dealership.
• Collaborated with technicians to ensure accurate repair order processing and timely service delivery.
• Educated customers on vehicle maintenance needs, fostering informed decision-making regarding service options.

• Conducted routine maintenance on various vehicle systems to ensure optimal performance and reliability.
• Documented repair processes and maintenance activities in compliance with company standards.
• Performed quality assurance checks on repaired vehicles to ensure adherence to safety standards.
• Coordinated with parts department to ensure timely availability of required components for repairs.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Conducted thorough tire inspections to assess wear and damage for optimal safety.
• Performed routine maintenance on equipment to ensure reliable operation and safety standards.
• Collaborated with team members to streamline tire service processes and improve efficiency.
• Delivered excellent customer service by addressing inquiries and resolving concerns promptly.
• Trained new technicians on equipment operation and safety procedures to enhance team performance.