Summary
Overview
Work History
Education
Skills
Timeline
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Richard Kittilson

Fairmont

Summary

Engaging professional with a passion for customer service and clear communication. Successfully streamlined bar operations and mentored new staff, enhancing overall performance and guest satisfaction.

Overview

19
19
years of professional experience

Work History

Bartender

HMSHost
Las Vegas, NV
06.2013 - 08.2025
  • Crafted signature cocktails and customized drinks based on guest preferences.
  • Managed high-volume bar operations while maintaining exceptional customer service standards.
  • Trained and mentored new bartenders on drink preparation and customer engagement techniques.
  • Streamlined inventory management processes to reduce waste and enhance stock accuracy.

Head Bartender

The Sporting House
Las Vegas, NV
08.2009 - 08.2013
  • Oversaw daily operating procedures, ensuring high-quality service and customer satisfaction.
  • Trained and mentored junior bartenders in mixology techniques and customer engagement.
  • Collaborated with management to design promotional events, increasing foot traffic and brand visibility.
  • Managed inventory levels, optimizing stock control to reduce waste and improve profitability.

Assistant Manager/Bartender

P.T.'s
Las Vegas, NV
05.2006 - 08.2009
  • Assisted in training new staff on operational procedures and customer service standards.
  • Implemented inventory management processes to reduce waste and improve efficiency.
  • Coordinated team schedules to ensure optimal coverage during peak hours.
  • Developed and maintained strong relationships with suppliers for timely product delivery.
  • Monitored employee performance, providing constructive feedback for continuous improvement.
  • Analyzed sales data to identify trends and inform strategic decisions for product offerings.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Science - Psychology

Saint Cloud State University
Saint Cloud, MN

Master of Science - Criminology

Saint Cloud State University
Saint Cloud, MN

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality

Timeline

Bartender

HMSHost
06.2013 - 08.2025

Head Bartender

The Sporting House
08.2009 - 08.2013

Assistant Manager/Bartender

P.T.'s
05.2006 - 08.2009

Bachelor of Science - Psychology

Saint Cloud State University

Master of Science - Criminology

Saint Cloud State University
Richard Kittilson