Richard Mertens
Sartell,MN
Summary
Dependable and self-motivated candidate with a drive to expand their skills and abilities. Has experience working with multiple systems at once, government regulation compliance, risk and fraud analysis, as well as data entry and customer service
Overview
7
7
years of professional experience
1
1
Certification
Work History
Risk and Fraud Associate
BetMGM
08.2022 - Current
- Analyze accounts that are brought to relevant Risk Alerts and Fraud Reports
- Perform fraud and risk investigations into financial activity, fraud concerns, game play, and to take any relevant actions with these player's accounts
- Stay up to date on current fraud trends and government regulations related to fraud and gaming, as well as updates to policy and procedure
- Deliver total quality service and to resolve customers complaints/issues in relation to risk matters
Insurance Specialist
Meduit
05.2022 - 08.2022
- Processed medical insurance claims
- Data entry
- Complied with regulations (including HIPAA)
- Self-motivate to meet metrics and client expectations
- Worked closely with other departments and team members
- Processed patient payments and returned patient credits
Customer Protection Agent
Capital One
10.2019 - 01.2022
- Verify customers and potential customers
- Follow procedures and banking regulations
- Work closely with team members and management
- Investigate fraud and potential fraud
- Constantly learning updated regulations and procedures
- Self-Motivate in Work from Home situation
Guest Service Representative
Residence Inn by Marriott
09.2018 - 10.2019
- Work closely with customers, other departments and management
- Handling guest requests
- Worked at property prior to opening and helped with opening procedures
- Basic cleaning and property upkeep
Phone Repair Technician
05.2018 - 07.2018
- Testing, diagnosing, and repairing iPhones and high end Samsung smartphones
- Worked closely with other departments and management
Guest Service Representative
AmericInn Lodge & Suites
07.2017 - 05.2018
- Handling guest interactions
- Utilizing good people skills
- Open communication with management and other departments.
Skills
- Decision-Making
- Gaming Board Compliance
- Microsoft Office
- Data entry
- HIPAA Compliance
- AML Compliance
- Fraud prevention
Certification
- Gaming licenses in Pennsylvania, Nevada, Indiana, and Illinois
Timeline
Risk and Fraud Associate
BetMGM
08.2022 - Current
Insurance Specialist
Meduit
05.2022 - 08.2022
Customer Protection Agent
Capital One
10.2019 - 01.2022
Guest Service Representative
Residence Inn by Marriott
09.2018 - 10.2019
Phone Repair Technician
05.2018 - 07.2018
Guest Service Representative
AmericInn Lodge & Suites
07.2017 - 05.2018
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