Summary
Overview
Work History
Education
Skills
Timeline
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Riley Brown

Rogers

Summary

Adaptable and motivated professional with experience in customer service, operations, logistics, and technical support. Skilled in managing customer interactions, troubleshooting issues, and improving processes to enhance efficiency and satisfaction. Recognized for problem-solving independently, maintaining composure under pressure, and contributing across multiple areas of a business.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Norsk Lithium
New Hope
03.2025 - Current
  • Conduct monthly inventory, submit management reports, and track and update orders for accuracy.
  • Manages warranty shipments, returns, and claims, coordinating diagnostics, refunds, and exchanges.
  • Maintain zero open Zendesk tickets daily; convert support calls into sales opportunities.
  • Provide real-time troubleshooting via phone and email; able to handle calls independently after only three days of training.
  • Diffuse challenging customer situations professionally and empathetically.
  • Draft FAQ and troubleshooting guides for company procedures.
  • Identify workflow inefficiencies and recommend improvements; serve as a flexible team resource.

Sales Associate

Wilson's Leather Outlet
Albertville
08.2019 - 02.2020
  • Assisted customers with product selection, answering questions, and providing recommendations.
  • Maintained store appearance, organized inventory, and performed visual merchandising.
  • Assisted with inventory counts, restocking shelves, and preparing shipments
  • Developed product knowledge to educate customers and support upselling opportunities.

Cashier

Wendy's
Rogers
08.2018 - 07.2019
  • Processed customer orders accurately, including cash, credit, and mobile payments.
  • Provided professional service during high-volume periods.
  • Assisted in food preparation and ensured compliance with health and safety standards.
  • Maintained cleanliness and organization of dining, kitchen, and service areas, and collaborated with team members to ensure smooth operations and timely order fulfillment.

Education

High School Diploma -

Rogers High School
Rogers
01-2020

Skills

Customer service and communication

Phone, email, and in-person interactions, conflict resolution, and diffusing challenging situations

Problem-solving and adaptability

Quick learner, independent decision-making, handling unfamiliar tasks effectively

Time management and organization

Managing multiple priorities and meeting deadlines

Teamwork and collaboration

Supporting colleagues, contributing across roles and departments

Process improvement

Identifying inefficiencies and streamlining workflows

Technical and administrative skills

Data entry, documentation, basic troubleshooting, software, and support platform familiarity

Sales and upselling

Recognizing opportunities and guiding customers to solutions

Timeline

Customer Service Representative

Norsk Lithium
03.2025 - Current

Sales Associate

Wilson's Leather Outlet
08.2019 - 02.2020

Cashier

Wendy's
08.2018 - 07.2019

High School Diploma -

Rogers High School

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Riley Brown