Riley Brown
Rogers
Summary
Adaptable and motivated professional with experience in customer service, operations, logistics, and technical support. Skilled in managing customer interactions, troubleshooting issues, and improving processes to enhance efficiency and satisfaction. Recognized for problem-solving independently, maintaining composure under pressure, and contributing across multiple areas of a business.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Norsk Lithium
New Hope
03.2025 - Current
- Conduct monthly inventory, submit management reports, and track and update orders for accuracy.
- Manages warranty shipments, returns, and claims, coordinating diagnostics, refunds, and exchanges.
- Maintain zero open Zendesk tickets daily; convert support calls into sales opportunities.
- Provide real-time troubleshooting via phone and email; able to handle calls independently after only three days of training.
- Diffuse challenging customer situations professionally and empathetically.
- Draft FAQ and troubleshooting guides for company procedures.
- Identify workflow inefficiencies and recommend improvements; serve as a flexible team resource.
Sales Associate
Wilson's Leather Outlet
Albertville
08.2019 - 02.2020
- Assisted customers with product selection, answering questions, and providing recommendations.
- Maintained store appearance, organized inventory, and performed visual merchandising.
- Assisted with inventory counts, restocking shelves, and preparing shipments
- Developed product knowledge to educate customers and support upselling opportunities.
Cashier
Wendy's
Rogers
08.2018 - 07.2019
- Processed customer orders accurately, including cash, credit, and mobile payments.
- Provided professional service during high-volume periods.
- Assisted in food preparation and ensured compliance with health and safety standards.
- Maintained cleanliness and organization of dining, kitchen, and service areas, and collaborated with team members to ensure smooth operations and timely order fulfillment.
Education
High School Diploma -
Rogers High School
Rogers01-2020
Skills
Customer service and communication
Phone, email, and in-person interactions, conflict resolution, and diffusing challenging situations
Problem-solving and adaptability
Quick learner, independent decision-making, handling unfamiliar tasks effectively
Time management and organization
Managing multiple priorities and meeting deadlines
Teamwork and collaboration
Supporting colleagues, contributing across roles and departments
Process improvement
Identifying inefficiencies and streamlining workflows
Technical and administrative skills
Data entry, documentation, basic troubleshooting, software, and support platform familiarity
Sales and upselling
Recognizing opportunities and guiding customers to solutions
Timeline
Customer Service Representative
Norsk Lithium
03.2025 - Current
Sales Associate
Wilson's Leather Outlet
08.2019 - 02.2020
Cashier
Wendy's
08.2018 - 07.2019
High School Diploma -
Rogers High School