Rilyn Wolf
Kasson
Summary
Through my time spent working in retail and food service I learned quality interpersonal interactions with guests, how to work with the unexpected, and how to maintain a standard of quality not only for myself, but for my team and workplace. I value professionalism and aim to exceed the expectations set for me by my employer while also being approachable.
Overview
3
3
years of professional experience
Work History
Cashier
Kwik Trip
Kasson
10.2023 - Current
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved customer complaints professionally in accordance with company policy.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed regular maintenance on equipment to ensure quality products and customer satisfaction.
- Cooperated with other stores in the district through goals, sharing resources, and communication to assure a consistent quality of service throughout the company as a whole.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
Restaurant Waiter
North Mr. Pizza
Rochester
05.2022 - 10.2023
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Confirmed that the orders were correct and met the additional requests made by the customer.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Bachelor of Science - Nursing
University of Minnesota-Rochester
Rochester, MN05-2028
Skills
- Professionalism and courtesy
- Basic math
- Dependability and reliability
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Complex Problem-solving
- Staff training
- Conflict resolution
- Decision Making
Affiliations
- Painter
- Love for the outdoors
- Passion for strategy-based games such as boardgames and cards
- Interest in the sciences
- Volunteer
Accomplishments
- A part of the UMR Chancellor's list
- Part of the Honors Society
Timeline
Cashier
Kwik Trip
10.2023 - Current
Restaurant Waiter
North Mr. Pizza
05.2022 - 10.2023
Bachelor of Science - Nursing
University of Minnesota-Rochester
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