Rita Ector
Bloomington,MN
Summary
Dynamic Agile Product Manager with a proven track record at Evernorth Health Services, leveraging strengths-based leadership and strategic change management to drive workforce effectiveness. Expert in employee development and customer-centric strategies, consistently enhancing product performance and client experiences.
Overview
8
8
years of professional experience
Work History
Agile Product Manager Senior Advisor
Evernorth Health Services
04.2025 - Current
- Present product and program specific sales opportunities to internal sales directors and teams, client decision makers and consultants
- Develop content to educate clients and customers about highly specific industry, including trends and strategy for impacting customer/ client experiences
- Attend and present with fellow subject matter experts at industry conferences, highlighting Evernorth Health Services contributions to industry and evolving landscape to support patient experiences
- Engage team members and cross-functional team colleagues in collaborative opportunities designed to support one another in service delivery
- Provide leadership with feedback regarding client, conference, colleague response to various initiatives impacting potential partnerships, including opportunities to collaborate and enhance product performance or customer experience
- Identify opportunities to enhance the team onboarding experience by responding to feedback received during team meetings and side conversations with colleagues; inclusive of training and identified skill gaps
- Engage team members in development opportunities to encourage individual growth and representation using a strengths based training style
- Consistently engage internal and external team members in discussions around changing priorities and leadership across the enterprise, serving as a Mental Health Champion to encourage open communication with leadership and use of Employee Assistance Program benefits as appropriate
- Promoted to position by management based on demonstrated effectiveness and contributions to business unit success
Product Management Advisor
Evernorth Health Services
08.2022 - 03.2025
- Identified and educated potential product partner collaborations and resources available across the enterprise to expand awareness and understanding of product/ service
- Onboarded/ educated new team members about enterprise dynamics; organizational agility and development of interpersonal savviness to promote and encourage productivity and efficient project delivery timelines
- Conducted interviews with peers to determine strengths and collaboration opportunities; maximizing productivity strategically w/ reduced resources
- Attended/ supported industry conferences; gathering intelligence and identifying potential partnerships in industry
- Supported wellness initiatives through creation of Innovation Wellness committee activities and communications
Account Installation Lead Analyst
Cigna Healthcare
08.2021 - 08.2022
- Managed medical plan implementation of diverse and complex book of business
- Educated clients/ brokers/ vendors to address various legislative and process concerns and inquiries
- Engaged leadership and matrix partners to support work load balancing and process improvements
- Participated in projects to enhance productivity and accountability for team and downstream partners
- Preferred partner by sales and account management teams resulting from communication and collaboration proficiencies demonstrated with challenging and complex accounts
- Promoted to Lead Analyst based on contributions to business unit contributions navigating change and supporting colleagues through focus groups and advocacy with key decision-makers in leadership
Account Installation Senior Analyst
Cigna Healthcare
07.2019 - 08.2021
- Managed assigned book of business with wide industry representation
- Collaborated with internal and external entities to achieve deliverables for our clients and brokers during renewal of off-renewal transactions to meet regulatory compliance requirements
- Recognized preferred partner by clients, brokers and sales due to thorough communications, confident messaging, product knowledge and consistent partnership
Health Savings Account Senior Administrator
Cigna Healthcare
07.2017 - 07.2019
- Provided support to HR departments for specific client book of business to include national, large regional, and municipal clients
- Consulted with matrix partners about current and prospective clients regarding Health Savings Account (HSA) product and program offerings
- Analyzed program performance reporting, making recommendations based on observations to improve client/ customer experience
- Identified opportunities to improve team experience and performance
- Proactively communicated risks resulting from client/ TPA actions and decisions
- Frequently received positive feedback from clients and account teams regarding confidence in delivering specific product knowledge, processes and managing specific escalated situations
Education
Master of Science - Industrial/ Organizational Psychology
Grand Canyon University
Phoenix, AZ03-2022
Skills
- Employee development
- Strategy
- Prioritization
- Change management
- Workforce effectiveness
- Detail oriented
- Resource allocation
- Customer centricity
- Strengths-based leadership
- Succession planning
Timeline
Agile Product Manager Senior Advisor
Evernorth Health Services
04.2025 - Current
Product Management Advisor
Evernorth Health Services
08.2022 - 03.2025
Account Installation Lead Analyst
Cigna Healthcare
08.2021 - 08.2022
Account Installation Senior Analyst
Cigna Healthcare
07.2019 - 08.2021
Health Savings Account Senior Administrator
Cigna Healthcare
07.2017 - 07.2019
Master of Science - Industrial/ Organizational Psychology
Grand Canyon University
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