Rita Kruckow
Northfield
Summary
Dynamic Health Unit Coordinator with a proven track record at Northfield Hospital and Clinics, excelling in patient admissions coordination and electronic health records management. Recognized for enhancing workflow efficiency and fostering exceptional customer service. Adept at training new staff and streamlining supply inventory processes to support optimal clinic operations.
Overview
25
25
years of professional experience
Work History
Health Unit Coordinator
Northfield Hospital and Clinics
02.2022 - Current
- Coordinated patient admissions and discharges to enhance workflow efficiency.
- Managed communication between medical staff and patients to ensure accurate information exchange.
- Scheduled appointments and procedures, optimizing clinic operations for timely service delivery.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Assisted in training new health unit coordinators on office protocols and software systems.
- Streamlined supply inventory processes, reducing waste and improving resource availability.
- Implemented patient tracking systems to enhance follow-up care coordination across departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
Administrative Assistant
MHC Software
06.2000 - 02.2013
- Streamlined office procedures, resulting in improved workflow and communication among departments.
- Coordinated office activities, ensuring efficient workflow and effective communication among team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Burke High School
Charleston, SCSkills
- Patient admissions coordination
- Appointment scheduling
- Supply inventory management
- Confidential document handling
- Customer service excellence
- Reception desk operations
- Patient discharge support
- Office activity coordination
- Training and mentoring
- Paperwork processing
- Patient scheduling expertise
- Inventory and restocking
- Unit reception
Timeline
Health Unit Coordinator
Northfield Hospital and Clinics
02.2022 - Current
Administrative Assistant
MHC Software
06.2000 - 02.2013
High School Diploma -
Burke High School