Rita Osei-Tutu
Coon Rapids
Summary
Proven Front End CSM at Walmart, adept in leveraging excellent communication and problem-solving skills to enhance customer satisfaction and team productivity. Fostering customer loyalty through effective resolution strategies, achieving a significant reduction in complaints. Skilled in mentoring associates, emphasizing customer-focused solutions and efficient time management.
Overview
24
24
years of professional experience
Work History
Front End CSM
Walmart
07.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of Associates fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Performed daily accounting
Fashion Designer
Self Employed at FashionRitz
01.2019 - 09.2022
- Sketched artistic and fresh designs for consideration.
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
- Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
- Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
Customer Service Representative
Business Linkages
05.2000 - 06.2005
- .Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Some College (No Degree) - CIM
Institute of Professional Studies
Accra, GhanaSome College (No Degree) - Fashion Design
Riohs Originate
Accra, Ghana. High School Diploma -
Mfantsiman Girls SHS
Saltpond, Ghana09.1997
Skills
- Great Communication Skill
- Good Active Listener
- Customer Service
- Problem-Solving
- Microsoft Outlook and Word,
- Customer-focused
- Customer Relations
- Time Management
Timeline
Front End CSM
Walmart
07.2023 - Current
Fashion Designer
Self Employed at FashionRitz
01.2019 - 09.2022
Customer Service Representative
Business Linkages
05.2000 - 06.2005
Some College (No Degree) - CIM
Institute of Professional Studies
Some College (No Degree) - Fashion Design
Riohs Originate
High School Diploma -
Mfantsiman Girls SHS
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