ROBERT ADAIR
Brainerd
Summary
Dependable Customer Service Professional experienced in addressing patron needs and resolving issues. Achieved positive outcomes through strong mediation and problem-solving skills while demonstrating resourcefulness and the ability to multitask. Focused on delivering results both independently and as part of a team.
Overview
27
27
years of professional experience
Work History
Service Center Manager/Sales Manager
Crane Engineering
Kimberly
12.2020 - Current
- Managed daily operations of service center, streamlining workflow for improved service delivery.
- Cultivated strong customer relationships through effective communication and in-depth product knowledge with pumps, gearboxes, pd blowers and other rotating equipment.
- Identified customer needs and recommended tailored products, boosting overall satisfaction and repeat business.
- Actively sought out innovative solutions that would improve the overall efficiency of the Service Center's operations.
- Oversaw staff scheduling and coordinated team assignments effectively.
Outside Sales Rep.
Rapids Process Equipment
Cohasset
03.2016 - 12.2020
- Collaborated with customers on repairs and sales of rotating equipment, including pumps, pd blowers, and gearboxes, ensuring optimal functionality.
- Managed customer relationships and developed new accounts across Minnesota, Eastern North Dakota, and Western Wisconsin from home office.
- Cultivated relationships with customers to understand their equipment needs.
- Delivered product demonstrations to showcase capabilities and benefits effectively.
- Conducted market research to identify new sales opportunities in the region.
Outside Sales Rep.
General Repair Service
Vadnais Heights
10.2008 - 03.2016
- Specialized in selling new units, parts, lubricants, and services in industrial pump, fire pump, and blower industries to meet customer needs.
- Managed customer relationships and prospecting for new accounts throughout North Eastern Minnesota territory while working independently from home office.
- Developed relationships with clients to understand their equipment needs.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with engineering teams for customized solutions.
Advertising Sales
Phone Directories Company
Brainerd
09.2007 - 10.2008
- Collaborated with clients to sell advertisements in yellow pages and internet, maintained existing accounts and developed new client relationships, and created and enhanced ad content.
- Visited Brainerd, Range, and Duluth areas to engage with clients and strengthen business relationships.
- Maintained accurate records of all advertising sales activities.
- Coordinated with advertising sales teams to maximize revenue potential of the program.
- Prepared advertising sales contracts and submitted to clients for sign off.
Heavy Equipment Operator
Adair Excavating
Brainerd
07.2003 - 08.2007
- Operated loader, dozer, excavator, dump truck; moved equipment, installed septic systems, prepared building sites, dug footings, performed heavy diesel and light vehicle mechanics.
- Managed parts and aggregate material accounts to ensure efficient inventory control and supply availability.
- Conducted customer meetings and submitted bids to secure projects and build client relationships.
- Led sales team to achieve targets and foster client relationships.
Crane/Heavy Equipment Operator
Acorn Inc.
Brainerd
05.2002 - 07.2003
- Operated loader, semi, and dump truck to transport equipment safely and efficiently.
- Completed crane operation training with emphasis on safety protocols and operational efficiency.
- Operated heavy machinery to complete excavation and grading projects efficiently.
- Conducted routine maintenance and inspections on equipment to ensure safety standards.
- Collaborated with team members to coordinate site activities and workload management.
Circulation Dept. Supervisor
Brainerd Daily Dispatch
Brainerd
02.2001 - 04.2002
- Coordinated distribution logistics, ensuring timely delivery of materials to meet publication deadlines.
- Oversaw team responsible for inserting sections, ads, and other materials into the newspaper for distribution.
- Organized and adapted workflows to maintain efficiency in a fast-paced environment.
- Made schedules and kept everyone on track.
Sales Associate
Mills Fleet Farm
Baxter
03.1999 - 02.2001
- Stocked shelves to ensure product availability, help diretc customers, special parts orders, operate forklift, Assisted with various tasks to support team operations.
- Assisted customers with product selection and inquiries.
- Maintained organized product displays to enhance customer experience.
- Operated point-of-sale systems for efficient transaction processing.
Education
H.S. Diploma -
Brainerd High School
Brainerd, MN01-2001
Auto Body - Summer Classes
Central Lakes College
Brainerd, MN01-2001
Skills
- Sales strategy
- Customer Service
- Leadership/Supervision
- Quality and Productivity Improvement
- Problem Solving
- Decision Making
- Critical Problem Analysis/Resolution
- Goal Setting/Accomplishment
- Time Management
- Teamwork
Relevant Experience
- Effective management, technical, and supervisory skills.
- Met or exceeded all performance goals to date.
- Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
- Current Class A CDL license.
Timeline
Service Center Manager/Sales Manager
Crane Engineering
12.2020 - Current
Outside Sales Rep.
Rapids Process Equipment
03.2016 - 12.2020
Outside Sales Rep.
General Repair Service
10.2008 - 03.2016
Advertising Sales
Phone Directories Company
09.2007 - 10.2008
Heavy Equipment Operator
Adair Excavating
07.2003 - 08.2007
Crane/Heavy Equipment Operator
Acorn Inc.
05.2002 - 07.2003
Circulation Dept. Supervisor
Brainerd Daily Dispatch
02.2001 - 04.2002
Sales Associate
Mills Fleet Farm
03.1999 - 02.2001
H.S. Diploma -
Brainerd High School
Auto Body - Summer Classes
Central Lakes College