Robert Grant
Coon Rapids,MN
Summary
I am very customer service orientated. I am dedicated to being the best I can be while developing relationships with those around me. I encourage others to remember what we do is important and never lose sight of the end goals.
Overview
21
21
years of professional experience
Work History
Juvenile Court Operations Lead Worker
Hennepin County District Court
10.2024 - Current
- Coordinated daily operations to ensure efficient case management and workflow processes.
- Assisted in the implementation of procedural improvements to enhance service delivery.
- Monitored court schedules and maintained accurate records for case tracking.
- Collaborated with team members to resolve operational challenges effectively.
- Supported training initiatives for new staff, fostering a knowledgeable work environment.
- Engaged in continuous learning of legal procedures and software systems used in court operations.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Performed quality control and monitored production efforts.
Court Operations Associate
Hennepin County District Court
07.2022 - 10.2024
- Assisted in case management processes to ensure timely resolution of juvenile court matters.
- Coordinated scheduling and logistics for court hearings, enhancing operational efficiency.
- Supported data entry and maintenance of case files within electronic record systems.
- Collaborated with legal personnel to prepare documentation for court proceedings.
- Monitored compliance with policies and procedures during court operations to uphold standards.
- Trained new staff on operational protocols, fostering a collaborative work environment.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to judicial policies and procedures.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Improved workflow efficiency with implementation of new scheduling system.
Paralegal
Ratgen Personal Injury Law
03.2014 - 07.2022
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted and reviewed legal documents, including medical reports, pleadings, and discovery materials.
- Communicated with clients to gather information and provide updates on case status.
- Utilized legal management software to track deadlines and manage case documentation effectively.
- Organized and maintained case files, enhancing document retrieval efficiency for attorneys.
- Assisted in trial preparation by compiling evidence and preparing exhibits for presentation.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Strengthened case presentations with detailed investigative work and evidence gathering.
- Wrote and presented settlement demands for both personal injury and property damage claims.
- Interviewed clients to obtain information relevant to cases.
Office Manager/Medical Billing Specialist
St. Paul Wellness Center/Healthy Living Chiropractic
05.2010 - 11.2013
- Managed office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and communication across departments to streamline activities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Prepare and review all medical billings and filings.
- Maintain office and faculty credentialing standards.
- Report and process all bank deposits.
Office Manager
Healthsource Chiropractic & Progressive Wellness
05.2004 - 05.2010
- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Supervised administrative staff, fostering a collaborative environment and enhancing team performance.
- Developed and maintained comprehensive filing systems, ensuring easy access to critical documents.
- Credentialing and certifying doctors and medical staff.
- Led training sessions for new hires, promoting adherence to company policies and procedures.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Associate of Applied Science - Industrial Electronics
NEI College of Technology
Columbia Heights, MN04.1998
Skills
- Acknowledgment of customer needs
- Strong team building skills
- Customer relationship management
- Process improvement
- Analytical thinking
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Juvenile Court Operations Lead Worker
Hennepin County District Court
10.2024 - Current
Court Operations Associate
Hennepin County District Court
07.2022 - 10.2024
Paralegal
Ratgen Personal Injury Law
03.2014 - 07.2022
Office Manager/Medical Billing Specialist
St. Paul Wellness Center/Healthy Living Chiropractic
05.2010 - 11.2013
Office Manager
Healthsource Chiropractic & Progressive Wellness
05.2004 - 05.2010
Associate of Applied Science - Industrial Electronics
NEI College of Technology