Robert Immerman
Andover,MN
Summary
Dynamic General Manager with a proven track record at Builders FirstSource, excelling in operations management and team leadership. Expert in driving sales growth and enhancing customer relations while implementing effective training programs. Skilled in inventory control and fostering a collaborative work environment, resulting in increased employee satisfaction and operational efficiency.
Dedicated and loyal professional with a 27+ year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Builders FirstSource
Oak Grove, MN And Memomonie, WI
11.2016 - 06.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Laborer Operator
Builders FirstSource
Menomonie, WI
01.1998 - 06.2016
- Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
- Operated range of heavy equipment on regular basis with advanced skill.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Education
High School Diploma -
Glenwood City High School
Glenwood City, WI05.1994
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management and goal setting
- Staff management and scheduling
- Customer relations
- Training and development
- Staff training
- Inventory control
- Customer and client relationship management
- Verbal and written communication
- Labor cost controls
- Forklift operation
- Emergency response readiness
- Logbook maintenance
Accomplishments
- Yellow Belt Training, Builders FirstSource - April 20, 2021
- Leadership Development Program, Builders FirstSource - 2017
Certification
- Yellow Belt Training, Builders FirstSource - April 20, 2021
- Leadership Development Program, Builders FirstSource - 2017
Languages
English
Native or Bilingual
Timeline
General Manager
Builders FirstSource
11.2016 - 06.2025
Laborer Operator
Builders FirstSource
01.1998 - 06.2016
High School Diploma -
Glenwood City High School