Robert Johnson
Little Falls
Summary
Accomplished Insurance Agent and Operations Manager with a proven track record at State Farm and Anderson Trucking Services Inc. Expert in client relations and policy writing, I excel in customer service and negotiation, significantly enhancing client satisfaction and retention. Licensed in 15 states, my leadership has consistently driven team success and exceeded sales targets.
Overview
21
21
years of professional experience
Work History
Independent Insurance Agent
Rjohnson Insurance
08.2024 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Leveraged networking events to establish connections with potential clients, increasing referral business opportunities.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
- Evaluated competitor offerings periodically to maintain a competitive edge in pricing strategy and product offerings.
Owner/Executive Director of Operations
Minnesota Monkeys Hockey Inc.
01.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Operate Multiple Skills Programs for kids 3yo -17yo
Operations Manager, Customer Experience
Anderson Trucking Services Inc.
06.2004 - 10.2020
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
Education
High School Diploma -
Surrattsville High School
Clinton, MD05-1993
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Auto insurance
- Client retention
- Customer follow-up
- licensed in 15 states
- P&C licensed
- Life Licensed
- Health Licensed
- Client needs analysis
- Client relations
- Policy writing
- CRM software
- Negotiation
- Upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Insurance Agent
Rjohnson Insurance
08.2024 - Current
Owner/Executive Director of Operations
Minnesota Monkeys Hockey Inc.
01.2017 - Current
Operations Manager, Customer Experience
Anderson Trucking Services Inc.
06.2004 - 10.2020
High School Diploma -
Surrattsville High School
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