Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Development
Timeline
Generic

Robert Knox

Woodbury,Mn

Summary

Motivated and eager to become a Public Works Safety Specialist, dedicated to ensuring compliance with all Federal, State, and Local regulations for safe working conditions and practices. Experienced Administrative Coordinator committed to supporting efficient administrative teams and managing office operations with professionalism. Excellent communication and relationship-building skills, along with proficiency in Microsoft Office. Demonstrated exceptional communication, planning, and prioritization skills throughout a 20-year career as an Administrative professional. Skilled at compliance reports and business correspondence, efficiently managing mail and updating tracking spreadsheets. Results-oriented achiever who consistently exceeds targets and drives success in fast-paced environments. Strong analytical, communication, and teamwork skills for quick adaptation to new environments and contribution to team success. Positive attitude and commitment to continuous learning and growth, with a tech-savvy mindset for leveraging emerging technologies. Versatile professional with skills in project management, problem-solving, and collaboration, offering a fresh perspective and unwavering dedication to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions, ready to make a significant impact in any organization.

Overview

21
21
years of professional experience

Work History

Office Support Specialist II

City Of Minneapolis
12.2015 - Current
  • One of my greatest strengths is the ability to converse with people at all levels of the organization as well as the ability to converse with a wide range of other callers and visitors to public works
  • I am the first point of contact in the PW admin offices, so I greet people
  • I handle all the walk-in complaints, Phone complaints, and any other problems that come into my sphere
  • Every month I put together several reports including ethics compliance, anti-discrimination, promotions, hired and terminations
  • I compile all this data in either a word or excel format and you distribute it out to all the public works directors
  • I have developed my own process for the and distribution and tracking of the photo service awards and star service awards
  • Each department I went to I picked up a new skill set
  • Also learned the software for that department
  • I do consider myself more proficient than your average user within the Microsoft domain
  • Because of that skill set
  • I was put in charge of the public works digital File conversion Program for all of them personnel and medical files for public works

Service worker I

City of Minneapolis
03.2004 - Current
  • I have been part of many specials’ projects
  • From inventory with Mr
  • Larson to making special picks up For the MPLS police Dept
  • Driving a Recycling Truck
  • Driving a MSW Truck
  • I have worked on all of the MSW and Recycling Routes
  • I have also worked on the problem Materials routes
  • I passed my refrigeration exam the first time which if a rare feat
  • I have also been part of the extra workforce to deal with snow emergencies
  • Plowing Snow and Driving a Sanding Truck
  • I have also been part of the Aquatennial workforce for several years

Office support specialist I

City Of Minneapolis
11.2010 - 02.2015
  • I worked on several mass mailings throughout the year
  • Working at the front counter, I learned how to use SWIS Software and help walk-in customers
  • I did various data entry with in the SWIS system
  • Working with a small team we were charged with keeping a constant supply of welcome packets readily available for shipping
  • When staffing required
  • I would be tasked with helping the FT CSR’S with their data entry workload
  • I was also tasked with other Excel Projects as needed

Education

High School -

Minneapolis Roosevelt High School

Community College - undefined

Normandale community college

Excel 2010 - undefined

Office 2010: Transition from Office 2003 - undefined

Office 2010 - undefined

Excel Advance - undefined

new horizon

Professional Development - undefined

Respect in the Workplace - undefined

Nonverbal Communication - undefined

What's Your Emotional IQ? - undefined

Adaptive Leadership - undefined

Acumen Academy

Skills

  • Familiarity with Current Office Operations
  • Experienced with Computer Applications
  • Accurate Data Entry
  • Spreadsheet Management
  • Database System Optimization
  • Document Formatting
  • Insight into Organizational Processes
  • Familiarity with Departmental Guidelines
  • Proficient in Building Relationships
  • Service-Oriented Communication
  • Proficient Task Organization
  • Strategic Client Communication
  • Calm Decision-Making Under Pressure
  • Managing Customer Inquiries
  • Insight into Organizational Policies
  • Experienced in Navigating Public Works Regulations
  • Prioritization of Deliverables
  • Skilled in Task Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Records issues which led to system upgrade.
  • Achieved recognition by introducing system for PW digitalization project.

Professional Development

  • Respect in the Workplace
  • Nonverbal Communication
  • What's Your Emotional IQ?
  • Adaptive Leadership. Acumen Academy

Timeline

Office Support Specialist II

City Of Minneapolis
12.2015 - Current

Office support specialist I

City Of Minneapolis
11.2010 - 02.2015

Service worker I

City of Minneapolis
03.2004 - Current

Community College - undefined

Normandale community college

Excel 2010 - undefined

Office 2010: Transition from Office 2003 - undefined

Office 2010 - undefined

Excel Advance - undefined

new horizon

Professional Development - undefined

Respect in the Workplace - undefined

Nonverbal Communication - undefined

What's Your Emotional IQ? - undefined

Adaptive Leadership - undefined

Acumen Academy

High School -

Minneapolis Roosevelt High School
Robert Knox