Robert Walker
Rochester
Summary
Dynamic professional with extensive experience at Mayo Clinic, excelling in crisis management and workflow optimization. Proven track record in developing programs that enhance safety and support for patients, staff, and visitors, while providing coaching and guidance to team members. Skilled in detailed investigative documentation and complex problem-solving, ensuring effective responses to security incidents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Interim Assistant Supervisor
Mayo Clinic
02.2025 - Current
- Assisted in daily operations and supported team members in achieving departmental goals.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, documenting actions taken for future reference.
- Reviewed incident reports and conducted daily briefings.
Workplace Violence Officer
Mayo Clinic
06.2023 - Current
- Developed and designed programs to streamline processes when working with staff members such as the "WPV Rounding Guide" and the "Heads-Up Program".
- Provided crisis support to victims, ensuring immediate safety and emotional well-being.
- Collaborated with law enforcement to facilitate victim resources and services.
- Assisted victims in navigating policies and legal processes, offering guidance on restraining orders and other Mayo Clinic resources.
Security Officer
Mayo Clinic
08.2022 - Current
- Monitored premises to ensure safety and security of employees and visitors.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded swiftly to alarms and incidents, coordinating with local law enforcement when necessary.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Assisted in training new security personnel on protocols and procedures.
Enlisted Soldier
Minnesota Army National Guard
11.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Trusted to maintain and operate approximately $3,100,000 in military equipment.
- Skilled at working independently and collaboratively in a team environment.
Audio Technician
Audio Designs
06.2018 - 08.2022
- Diagnosed electical issues using advanced diagnostic tools and equipment.
- Coordinated with suppliers to source quality parts, ensuring timely completion of repair jobs.
- Enhanced customer satisfaction by communicating effectively about repair needs and timelines.
- Inspected and tested equipment to locate worn and damaged parts.
Education
Rushford Peterson Highschool
Rushford, MNSkills
- Coaching and guidance
- Crisis management
- Detailed investigative documentation
- Workflow optimization
- Safety and compliance
- Complex Problem-solving
Certification
- Gold Mayo Quality Fellow
- Silver Mayo Quality Fellow
- AVADE Handcuffing Tactics Instructor
- AVADE Workplace Violence Prevention Instructor
- Basic Life Support (BLS)
Timeline
Interim Assistant Supervisor
Mayo Clinic
02.2025 - Current
Workplace Violence Officer
Mayo Clinic
06.2023 - Current
Security Officer
Mayo Clinic
08.2022 - Current
Enlisted Soldier
Minnesota Army National Guard
11.2019 - Current
Audio Technician
Audio Designs
06.2018 - 08.2022
Rushford Peterson Highschool
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