Roberta Bolton
Stewartville
Summary
Conscientious with a demonstrated history of promoting productivity through proactive administrative support.
Polite and attentive offering excellent customer service, organization and time management. Ambitious and eager to contribute in any position or role. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Professional kitchen management with comprehensive experience in ensuring high-quality food preparation, and maintaining kitchen efficiency. Skilled in staff training, and maintaining health and safety. standards. culinary environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Kitchen Manager
The Landing Mn
09.2023 - Current
- Created and implemented breakfast program.
- Create menus for breakfast and dinner.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Place orders twice weekly.
- Prepare 2 hot meals with all food groups included. approx 1000 to 1200 calories per meal.
- Track inventory.
- Cross reference orders with deliveries receipts.
- Become familiar with clients, their eating habits and any dietary restrictions.
Customer Service Representative
FUN.com
09.2021 - 11.2023
- Resolve customer questions, complaints, and disputes
- Work in inbound call center setting also remotely
- Take orders.
- Assist customers via live chat
- Collect and document orders, issue credits, research disputes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food Shelf Coordinator
Channel One Foodbank
10.2022 - 09.2023
- Provide a positive experience for food shelf shoppers by assisting them as needed, answering questions and explaining processes while being sensitive to each individual’s situation and ensuring each person is treated with dignity, sensitivity, and respect.
- Set up work projects for and provide training and supervision to food shelf volunteers to ensure tasks are performed correctly and that all volunteers maintain a high level of customer service for our shoppers.
- Guide while working with food shelf associate(s) and volunteers to stock the shelves, retail freezer and cooler areas as needed.
- Work with the Food Shelf Manager to monitor food shelf supplies and maintain physical stock inventory records as needed.
- Maintain order in the food shelf or at off-site distribution events by providing direction and assistance to shoppers, supporting registration and check in and choice food selection.
- Perform daily/weekly/monthly cleaning and maintenance in the food shelf, freezer, and cooler to ensure a neat, clean, and safe shopping enviroment.
- Receive food bank product orders and move product to appropriate storage areas in the warehouse, freezer, or cooler as directed.
- Check and record cooler and freezer temperatures daily and check product storage requirements and food temperatures as needed.
- Clean and organize designated warehouse aisles by combining pallets and removing clutter, boxes, debris, etc., to ensure a neat and safe environment.
- Follow all Channel One, Feeding America, Department of Health and other related guidelines and requirements to ensure food safety. Includes maintaining Food Safety training certification.
Administrative Clerk
G SPOT GRAFIX
06.2018 - 10.2018
- Respond to customer and or vendor issues quickly by using initiative ideas while providing good customer service, was able to reach immediate resolutions, improving customer retention
- Placed supply orders from vendors while maintaining accurate records of invoices and payments
- Took customer orders, created invoice, printed, edited statement monthly
Driver/Driver Supervisor
Silva And Son Dairy
07.2014 - 10.2018
- Drove truck from field to dairy often keeping 16 hour days. Maintained and verified records of time, materials, and crew activities
- Followed all relevant traffic laws and safety regulations.
Accounts Receivable Clerk/Customer Service Representative
Wardens Office Products
04.2001 - 11.2005
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices
- Processed posting and reconciling payments and addressing aged receivables
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships
- Generated monthly statements for accounts receivable operations
Education
Certificate - Managers Safe Food Handling
Servesafe online course
07.2023
AA - Business Administration
Valley Commercial College
Modesto, CA06.1994
Skills
- Skilled in operating various computer applications
- Skilled in time management
- Proficient in customer service
- Proficient in time management
- Proficient in customer service
- Experienced in office administration for two years
- Accounts payable management
- Two years of office management experience
- Team leadership experience
- Food service operations
- Food safety management
- Food preparation expertise
Certification
- Servesafe Managers Certificate
- July 2023 to July 2028
- Managers Certificate on safe food handling and practices
Timeline
Kitchen Manager
The Landing Mn
09.2023 - Current
Food Shelf Coordinator
Channel One Foodbank
10.2022 - 09.2023
Customer Service Representative
FUN.com
09.2021 - 11.2023
Administrative Clerk
G SPOT GRAFIX
06.2018 - 10.2018
Driver/Driver Supervisor
Silva And Son Dairy
07.2014 - 10.2018
Accounts Receivable Clerk/Customer Service Representative
Wardens Office Products
04.2001 - 11.2005
AA - Business Administration
Valley Commercial College
Certificate - Managers Safe Food Handling
Servesafe online course
Assessments
- Customer service — Proficient
- September 2021
- Identifying and resolving common customer issues
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.