Robyn McQuillan
Farmington
Summary
Professional management professional with robust background in park operations. Expertise in team collaboration, adaptive problem-solving, and delivering measurable results. Skilled in facility management, environmental conservation, and community engagement. Known for reliability, flexibility, and strong interpersonal skills.
Overview
25
25
years of professional experience
Work History
Park Manager
Big Air
Burnsville, MN
02.2025 - Current
- Lead team members, consisting of Admissions, Food and Beverage, Attractions and Party Hosts, make certain each team member is providing exceptional Guest Service
- Ensure all staff and guests are following all posted rules and guidelines to maintain safety
- Understand and enforce all food safety protocol
- Interview potential team members
- Assist with scheduling staff, ensure staffing needs are met within budget
- Support front line team members in escalated Guest situation
- Create inventory items and program registers
Operations Manager
Sea Life Aquarium
Bloomington, MN
09.2022 - 07.2024
- Managed the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Ensured the attraction is presented and maintained to Merlin Entertainments standards at all times.
- Demonstrated strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Acted as a Manager on Duty when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
- Assisted with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
- Assumed responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate.
Training Specialist
Treasure Island Resort and Casino
Welch, MN
01.2021 - 09.2022
- Facilitate New Employee Orientation weekly
- Facilitate weekly TIPs Alcohol Server Training
- Recommend, develop and conduct in-house training courses
- Track team member training participation and certifications as applicable
- Administer tuition reimbursement and team member referral program
- Promote and communicate training related programs facility-wide
- Assist with onboarding new hires
- Other HR duties as assigned
Assistant Revenue Manager
Crayola Experience
Bloomington, MN
02.2019 - 01.2021
- Lead Revenue team members, consisting of Retail, Admissions, Reception, EMT and Food and Beverage, make certain each team member is providing exceptional Guest Service
- Maintain store displays and stock levels
- Understand and enforce all food safety protocol
- Interview potential team members
- Scheduling staff, approving payroll
- Support front line team members in escalated Guest situation
VIP Tour Guide
The Walt Disney Company
Lake Buena Vista, FL
03.2017 - 08.2018
- Lead tours for guests through the four Walt Disney World theme parks and other resort areas.
- Meet and exceed the expectations of the guests by making dining and viewing reservations, visiting attractions in the most efficient manner possible.
Coordinator
The Walt Disney Company
Lake Buena Vista, FL
12.2015 - 08.2018
- Leading a diverse Cast, ensure each Cast Member has the training, supplies and support to provide superior Guest service.
- Managing labor to meet budget guidelines.
- Using Excel to fill in daily recaps.
- Assisting Guests to turn losses in to wins. Partnering with other Lines of Business at the Main Entrance to guarantee Guests have a remarkable and memorable experience.
- Facilitating Disney Product Knowledge class at Disney University
Vacation Planner
The Walt Disney Company
Lake Buena Vista, FL
03.2013 - 12.2015
- Ensure Guests purchase the best-fit ticket for their vacation by asking open-ended questions and engaging in conversations; working in a fast-paced team environment;
- Meeting sales goals;
- Answering questions regarding all areas of Walt Disney World property;
- Cash handling
- Assist with Guest flow
- Training new Cast Members.
- Member of the Disney’s Animal Kingdom Vacation Planning/Guest Relations Safety Team.
Attractions Hostess
The Walt Disney Company
Lake Buena Vista, FL
09.2012 - 03.2013
- Ensuring Disney Guests have a fun and memorable experience while visiting Magic Kingdom;
- Greet Guests, answer questions
- Provide safety information and policies
- Load and unload Guests from attractions
- Operate rides
- Help with Guest flow.
Quick Service Hostess
The Walt Disney Company
Lake Buena Vista, FL
05.2012 - 09.2012
- Furnished courteous, efficient service to Guests at Disney’s All Star Movies Resort;
- Taking and filling Guest orders
- Cash handling, operating MATRA system
- Cleaning Guest dining rooms and work spaces
- Training new staff.
Box Office Supervisor
Minnesota Twins
Minneapolis, MN
04.2001 - 04.2012
- Providing support to the Ticket Sales and Service department by processing and inputting orders taken;
- Customer service;
- Balancing payment batches;
- Assisting in supervising Game Day sales staff, scheduling staff for special events
- Maintaining change fund balances, cash banks and any other cash needs
- Liaison with 29 other Major League Baseball Box Offices, assisting Directors of Team Travel when needed;
- Worked on Tickets.com and AS400 platforms, member of the opening team for Target Field.
Education
Associate's Degree - Communications
Brown College
Mendota Heights, MNSkills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Team collaboration
- Crowd control
- Staff supervision
- Ticket sales
- VIP services
- Tour coordination
Timeline
Park Manager
Big Air
02.2025 - Current
Operations Manager
Sea Life Aquarium
09.2022 - 07.2024
Training Specialist
Treasure Island Resort and Casino
01.2021 - 09.2022
Assistant Revenue Manager
Crayola Experience
02.2019 - 01.2021
VIP Tour Guide
The Walt Disney Company
03.2017 - 08.2018
Coordinator
The Walt Disney Company
12.2015 - 08.2018
Vacation Planner
The Walt Disney Company
03.2013 - 12.2015
Attractions Hostess
The Walt Disney Company
09.2012 - 03.2013
Quick Service Hostess
The Walt Disney Company
05.2012 - 09.2012
Box Office Supervisor
Minnesota Twins
04.2001 - 04.2012
Associate's Degree - Communications
Brown College