Robyn Portillo
Oakdale
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
32
32
years of professional experience
Work History
Personal Care Attendant
Abbey Care Inc Home Health
Saint Paul
04.2010 - 03.2026
- Monitored client health and reported any changes to healthcare professionals.
- Administered medications according to care plans and physician instructions.
- Coordinated transportation for clients to medical appointments or community events.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Customer Service Representative
Quicksilver Express Courier
Saint Paul
07.1994 - 09.1997
- Delivered exceptional customer service to ensure client satisfaction and retention.
- Managed incoming calls, assisting customers with inquiries and issues effectively.
- Processed orders and tracked shipments using company-specific software systems.
Animal Care Attendant
University of Minnesota
Saint Paul
04.1995 - 08.1997
- Monitored animal health and behavior in research facilities.
- Assisted in feeding and caring for various animal species.
- Maintained clean and safe animal housing environments.
Education
North High
North Saint Paul, MNSkills
- Detail-oriented
excellent time management
Excellent problem solving skills
Works well independently or in a team environment
Timeline
Personal Care Attendant
Abbey Care Inc Home Health
04.2010 - 03.2026
Animal Care Attendant
University of Minnesota
04.1995 - 08.1997
Customer Service Representative
Quicksilver Express Courier
07.1994 - 09.1997
North High