Robyn Thompson

• Provide administrative support contributing to the smooth operation of the organization.
• Resolve residence problems with patience and empathy, fostering positive relationships with them.
• Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
• Enhanced resident satisfaction by providing personalized support and assistance with daily living activities.
• Ensured a safe living environment for residents by adhering to safety protocols and conducting regular safety checks.
• Assist residents in achieving personal goals, supporting them through various life challenges and transitions.
• Built trust within the Maxfield Place community by consistently demonstrating empathy, patience, reliability during interactions with both residents and staff members.
• Assisted in training new staff members on procedures and practices enabling their smooth integration into the workplace environment.
• Helped maintain a clean and comfortable environment by assisting with household chores, meal preparation, and laundry duties.
• Ensured the timely completion of all required documentation, including incident reports, progress notes, and service logs.
• Improved residents'' overall well-being through careful monitoring of their physical and emotional health, promptly addressing any concerns.
• Upheld resident privacy by maintaining confidentiality in all interactions involving sensitive information.

• Processed records quickly to avoid delays and keep workflows running smoothly.
• Worked with professionals on scanning, coding and releasing information to departments.
• Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
• Implemented procedures for performance of quality audits for patient charts at three hospitals.
• Processed records efficiently and oversaw timely project completion.
• Accurately scanned, indexed and inputted documents into electronic health record system.
• Used electronic health record system to scan, index and input over [Number] documents.
• Copied medical records and performed various clerical tasks as required.
• Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
• Organized medical record copy and chart requests to complete EHR quality maintenance procedures.
• Located, retrieved, sent and scanned medical record data.
• Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
• Used medical center hardware and software to produce required reports.
• Facilitated timely updates of patient records by monitoring changes in demographics or insurance status.
• Provided exceptional customer service to patients, addressing inquiries related to their health records efficiently and professionally.
• Supported medical billing processes by accurately coding diagnoses and procedures for insurance claims submissions.
• Maintained an organized work environment through effective time management strategies.
• Maintained accurate medical records for timely retrieval, ensuring optimal patient care and treatment plans.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Developed process controls and metrics for daily management of call center.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Enhanced team performance with consistent coaching, feedback, and development opportunities.
• Reduced average handle time through the implementation of effective call handling techniques and scripts.
• Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
• Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.

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• Increased sales revenue by developing targeted marketing campaigns and promotional events.
• Streamlined administrative tasks such as appointment scheduling and insurance verification for improved efficiency.
• Collaborated with optometrists to offer comprehensive eye care services within the optical store setting.
• Improved customer satisfaction by implementing personalized optical solutions and attentive service.
• Mentored employees in product knowledge and sales techniques to increase individual performance.
• Enhanced store appearance by maintaining a clean, organized, and visually appealing environment.
• Maintained accurate financial records, including budgets, sales reports, and expense tracking for informed decisionmaking.
• Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication.
• Hosted community outreach events to raise awareness about eye health issues and promote the optical store''s services.
• Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
• Resolved customer complaints promptly leading to increased repeat business from satisfied clientele.