Robyn Whelan
Inver Grove Heights
Summary
Results-oriented Sales Associate with expertise in customer engagement and conflict resolution. Enhances customer satisfaction through effective communication and in-depth product knowledge. Skilled in resolving inquiries and fostering loyalty by delivering outstanding shopping experiences. Experienced in training staff and utilizing effective sales techniques to boost customer engagement.
Overview
9
9
years of professional experience
Work History
Sales Associate
Gertens
Inver Grove Heights
05.2021 - Current
- Assisted customers in selecting plants and gardening supplies.
- Maintained product displays to enhance visual appeal and organization, attracting customer interest.
- Provided knowledgeable advice on plant care and landscaping solutions.
- Resolved customer inquiries and complaints with professionalism and care.
- Participated in training new staff on store policies and procedures.
- Communicated regularly with management to address inventory needs and optimize stock levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold products by explaining unique features and educating customers on proper application, improving customer satisfaction.
- Demonstrated product features and benefits for customers' needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Guest Advocate
Target
Inver Grove Heights
05.2021 - 01.2023
- Assisted guests with product inquiries and provided knowledgeable recommendations.
- Ensured a welcoming environment by greeting guests and maintaining store appearance.
- Handled guest transactions accurately using point-of-sale systems.
- Resolved guest concerns promptly to enhance overall shopping experience.
- Collaborated with team members to manage inventory and restock shelves efficiently.
- Educated guests on promotions and loyalty programs to encourage participation.
- Monitored sales floor for safety compliance and addressed hazards immediately.
- Trained new team members on customer service standards and operational procedures.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Processed returns, exchanges, and refunds according to company policy.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Operated equipment such as scanners and scales to process transactions accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved guest issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Offered discount options to strengthen customer retention.
- Answered questions and suggested solutions to enhance customer satisfaction ratings.
Guest Relations Coordinator
Cascade Bay Water Park
Eagan
06.2017 - 09.2019
- Coordinated guest feedback collection, resulting in actionable insights to enhance visitor experience.
- Managed reservation systems to streamline check-in processes for guests.
- Resolved guest concerns promptly, contributing to a consistently positive experience at the water park.
- Resolved any customer issues or complaints promptly and effectively.
- Trained new staff on customer service protocols and park policies, ensuring adherence to service standards.
- Conducted regular training sessions for new employees on customer service practices.
- Monitored guest flow during peak times to maintain a welcoming environment.
- Assisted guests with inquiries and provided information about park attractions.
Education
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MN05-2021
High School Diploma -
Simley Senior High School
Inver Grove Heights, MN06-2018
Skills
- Sales techniques
- Customer engagement
- Product knowledge
- Customer relationship management
- Visual merchandising
- Merchandise display
- Inventory management
- Order processing
- Product recommendations
- Conflict resolution
- Training development
- Guest relations
- Attention to detail
- Effective communication
- Active listening
- Time management
- Problem solving
- Problem-solving
- Guest relations
- Active listening
Timeline
Sales Associate
Gertens
05.2021 - Current
Guest Advocate
Target
05.2021 - 01.2023
Guest Relations Coordinator
Cascade Bay Water Park
06.2017 - 09.2019
Associate of Arts -
Inver Hills Community College
High School Diploma -
Simley Senior High School