Rola M. Osman
Rochester,MN
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
3
3
years of professional experience
Work History
Associate Personal Banker (SAFE)
Wells Fargo
02.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Bank Teller
Wells Fargo
08.2023 - 02.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Customer Service Associate
Hy-Vee
03.2023 - 06.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Data Entry Specialist
Basha Basha, Co Ltd.
01.2022 - 03.2023
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Conducted audits of existing data entry processes.
Assistant Project Coordinator
UNESCO
01.2021 - 01.2023
- Conducted research and gathered key information for use in upcoming project planning.
- Played an integral role in meeting strict deadlines by consistently following up on outstanding tasks with relevant parties.
- Developed comprehensive minutes from project meetings, fostering clear communication among all parties involved.
- Contributed to positive client relationships by promptly addressing inquiries and concerns.
- Boosted overall team effectiveness through diligent monitoring of task assignments and due dates.
Front Desk Receptionist
Moner Alramah Travel Agency
01.2021 - 12.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Bachelor of Arts - Applied Economics
University of Medical Sciences And Technology
Khartoum, Sudan12.2022
High School Diploma -
Avinash Academy
Khartoum, Sudan06.2018
Skills
- Relationship Building
- Branch operations
- Fraud prevention
- Financial product knowledge
- Financial Services
- Financial Planning
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Personal Banker (SAFE)
Wells Fargo
02.2024 - Current
Bank Teller
Wells Fargo
08.2023 - 02.2024
Customer Service Associate
Hy-Vee
03.2023 - 06.2023
Data Entry Specialist
Basha Basha, Co Ltd.
01.2022 - 03.2023
Assistant Project Coordinator
UNESCO
01.2021 - 01.2023
Front Desk Receptionist
Moner Alramah Travel Agency
01.2021 - 12.2022
Bachelor of Arts - Applied Economics
University of Medical Sciences And Technology
High School Diploma -
Avinash Academy
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