Ronald Borquez
Minneapolis
Summary
Detail-oriented Technical Specialist with expertise in remote troubleshooting and ticketing system management. Strengths include network troubleshooting and technical training development, facilitating collaboration and proactive issue resolution in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Technical Support
HHAeXchange
05.2024 - Current
- Assisted clients with inquiries via phone, email, chat, and ticketing system to enhance customer satisfaction.
- Identified software problems through analysis and testing.
- Provided technical support ensuring adherence to regulatory requirements.
- Understanding of cloud-based applications (multi-tenant environments).
- Familiarity with cloud platforms (AWS, Google Cloud basics).
- Basic knowledge of SaaS architecture and uptime/reliability concepts.
Computer Support Specialist
Data Recognition Corporation
11.2023 - 04.2024
- Delivered remote support to offsite users via phone and video conferencing, ensuring timely issue resolution.
- Addressed and resolved technical issues, enhancing customer satisfaction substantially.
- Reduced user downtime through efficient troubleshooting and resolution of hardware and software problems.
- Resolved computer and networking problems, ensuring continuous user productivity.
- Documented technical issues and resolutions in support ticketing systems, enhancing knowledge sharing.
- Coordinated creation and enrollment of new students for test sessions in educational districts, streamlining the process.
- Assisted administrators in collecting student information and score reports nationwide.
Medical Device Specialist
Boston Scientific
11.2022 - 11.2023
- Educated healthcare professionals on product features and benefits.
- Conducted product demonstrations, highlighting device functionality and safety to healthcare professionals.
- Developed relationships with key hospital staff, facilitating effective communication and collaboration.
- Achieved recognition as a top performer by consistently exceeding established targets.
- Led efforts to adopt new software tools, enhancing workflow efficiency across departments.
- Worked collaboratively with cross-functional teams to meet project deadlines and budget constraints.
- Implemented time-saving strategies to boost team productivity.
Foam Molder
General Patterns Company
09.2021 - 08.2022
- Reduced cycle times for key projects by analyzing data trends and adjusting processing parameters accordingly.
- Optimized mold designs and refined production processes, contributing to reduced material waste.
- Streamlined production workflows by implementing lean manufacturing principles in the molding area.
- Mentored junior molders on best practices, contributing to overall skill development within the team.
- Managed raw material inventory levels, preventing production schedule disruptions from potential shortages.
- Maintained project records, offering insights into historical trends to support future planning.
Education
Certificate - Computer And Information Systems
University of Minnesota - Twin Cities
Minneapolis, MN03-2024
High School Diploma -
Patrick Henry Senior High
Minneapolis, United States06-2019
Associate of Arts - Sports And Fitness Administration
Century College
White Bear Lake, MN03-2026
Skills
- Technical Support
- SaaS & Cloud Technologies
- Remote troubleshooting
- Adaptability & Continuous Learning
- System Administration
- Ticketing system management
- Account and Permission Management
- Time Management & Multitasking
- Technical training development
- Collaboration & Escalation
- Proactive mindset
- Customer Success Mindset
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Interests
- Traveling - Fitness - Nature
- Oceanography - Media production
Timeline
Technical Support
HHAeXchange
05.2024 - Current
Computer Support Specialist
Data Recognition Corporation
11.2023 - 04.2024
Medical Device Specialist
Boston Scientific
11.2022 - 11.2023
Foam Molder
General Patterns Company
09.2021 - 08.2022
Certificate - Computer And Information Systems
University of Minnesota - Twin Cities
High School Diploma -
Patrick Henry Senior High
Associate of Arts - Sports And Fitness Administration
Century College