Rori Hoskins
Albert Lea,MN
Summary
Dynamic Customer Operations Senior Specialist with a proven track record at Securian Financial, driving quality-oriented strategies and managing complex projects. Skilled in problem-solving and customer relations, consistently delivering high-quality results while enhancing client satisfaction. Adept at implementing innovative solutions and fostering strong relationships through effective communication.
Overview
12
12
years of professional experience
Work History
Customer Operations Sr Specialist
Securian Financial
08.2015 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
Service Specialist
Hartford Funds
05.2013 - 04.2015
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
HR Solution Centery Analyst (Temporary)
Robert Half Accountemps
01.2013 - 03.2013
- Administered payroll for 1,000 employees on a weekly basis, managed vacation requests and PTO in Ceridian.
- Processed garnishments through ADP
- Knowledgeable on Union contracts and Laws
Education
Diploma - Accounting
Minneapolis Business College
MNSkills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Problem solving
- Time management
- Communication
- Critical thinking
- Leadership
Timeline
Customer Operations Sr Specialist
Securian Financial
08.2015 - Current
Service Specialist
Hartford Funds
05.2013 - 04.2015
HR Solution Centery Analyst (Temporary)
Robert Half Accountemps
01.2013 - 03.2013
Diploma - Accounting
Minneapolis Business College
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