Rory Sack
Saint Paul
Summary
Skilled baker and cake decorator with extensive retail experience and specialized training, dedicated to crafting exceptional baked goods and cakes that delight customers. Proven ability to connect with people and create a welcoming atmosphere that ensures customer satisfaction and encourages repeat business. Committed to maintaining high standards of quality and service in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Sam's Club
11.2024 - 11.2025
- Designed and decorated customized cakes for various occasions, ensuring high-quality presentation and member satisfaction
- Decorated, packaged, and labeled a variety of cakes and pastries as needed to fill the sales floor
- Maintained a clean and organized work station
- Assisted members in-person and over the phone with bakery-related questions and cake orders
- Helped clean and close the bakery at night by filling product, pulling stale items for donation, and cleaning and sanitizing work stations, sinks, and floors
- Assisted with baking and wrapping as requested by Team Lead
Baker
Hy-Vee, Inc.
10.2022 - 11.2024
- Assisted customers and answered bakery phone calls
- Skillfully mixed, shaped, and baked artisan breads from scratch daily according to store recipes
- Panned and baked additional pastries in rack ovens as needed to fill shelves
- Maintained a clean and organized work station and kept baking equipment clean and sanitized
- Kept track of inventory and alerted management of ordering needs
- Instructed and supervised part-time employees and trained new employees as needed
- Helped with cake decorating and bakery packaging as needed
Bakery Clerk
Hy-Vee, Inc.
07.2020 - 10.2022
- Assisted customers with bakery purchases and questions
- Packaged and displayed baked goods
- Cleaned and closed bakery to standard nightly
- Filled in to help bakers with oven operation, mixing and shaping dough, and panning cookies and pastries
Customer Service Representative
Hy-Vee, Inc.
07.2019 - 07.2020
- Handled customer inquiries, answered phone calls, and resolved problems in a timely manner
Education
Baking and Culinary Arts
Scott Community College
Bettendorf, IA07.2022
Skills
- Baking
- Cake decorating
- Food service
- Food safety and sanitation
- Customer service
- Time management
- Attention to detail
- Leadership
- Cooperation
- Independence
Timeline
Cake Decorator
Sam's Club
11.2024 - 11.2025
Baker
Hy-Vee, Inc.
10.2022 - 11.2024
Bakery Clerk
Hy-Vee, Inc.
07.2020 - 10.2022
Customer Service Representative
Hy-Vee, Inc.
07.2019 - 07.2020
Baking and Culinary Arts
Scott Community College