Rosa Rivera
Saint Paul
Summary
Dynamic healthcare professional with experience at Allina Health System, excelling in patient care and clinical documentation. Proven ability to enhance patient experiences through compassionate communication and meticulous data entry. Recognized for maintaining compliance with health and safety standards while fostering team collaboration and optimizing operational efficiency.
Overview
6
6
years of professional experience
Work History
Phlebotomist & EKG Technician
Allina Health System, United Hospital
08.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Monitored patient activity during stress test to record data.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
- Minimized errors in test results by thoroughly cleaning electrodes before each use, ensuring optimal contact with skin during testing.
Shift Supervisor
Starbucks
03.2021 - 07.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Cultivated professional working relationships with peers and supervisors.
Concession Stand Lead
Canterbury Park
05.2019 - 09.2021
- Collaborated with event organizers to plan menu offerings tailored to specific occasions or audience preferences.
- Proactively addressed equipment maintenance needs by conducting regular inspections, troubleshooting issues, and coordinating repairs when necessary.
- Boosted sales revenue by implementing strategic marketing initiatives and promotional tactics for concession stand offerings.
- Elevated team morale and fostered a positive work environment through effective leadership, open communication channels, and recognition of achievements.
- Contributed to the growth of the concession stand business by actively participating in local community events and engaging with customers for valuable insights.
- Managed financial records accurately by monitoring daily sales reports, reconciling cash drawers regularly, documenting discrepancies if any.
- Reduced wait times for customers with efficient handling of cash transactions and speedy food preparation techniques.
- Ensured compliance with local health department regulations through meticulous adherence to guidelines on food storage, preparation, and sanitation practices.
- Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
- Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
Education
Nursing
Inver Hills Community College
Inver Grove Heights, MNHigh School Diploma -
Two Rivers High School
West. Saint 06.2022
Skills
- Patient care
- Clinical documentation
- Customer service
- Health and safety compliance
- Compassionate communication
- Team collaboration
- Time management
- Data entry
- Staff management
Timeline
Phlebotomist & EKG Technician
Allina Health System, United Hospital
08.2024 - Current
Shift Supervisor
Starbucks
03.2021 - 07.2024
Concession Stand Lead
Canterbury Park
05.2019 - 09.2021
Nursing
Inver Hills Community College
High School Diploma -
Two Rivers High School
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